Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Sandoval

San Antonio,United States

Summary

Enthusiastic professional communicates positively with physicians, office staff and patients. Polished, hard worker willing to go extra mile to complete tasks.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Medical Receptionist/Medical Assistant

quantum pain and orthopedics
San Antonio, TX
01.2024 - 09.2024
  • Greeted and checked in patients, updating patient information in computer system.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Scheduled patient appointments, verifying accuracy of appointment times with providers.
  • Answered incoming calls, responding to inquiries from patients and other medical offices.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Assisted with filing of medical records and documents, maintaining accurate electronic files.
  • Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
  • Performed data entry tasks related to billing and collections procedures.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Maintained supply inventory for office area, ordering items as needed and stocking shelves.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
  • Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
  • Inspected equipment to ensure proper working order prior to use on patients.
  • Organized patient charts before each day's clinic sessions began.
  • Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
  • Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Documented notes during patient visits.
  • Educated patients about medications, procedures and physician's instructions.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Positioned patients properly during examination or treatment for comfort and safety.
  • Contacted medical facilities to schedule patients for admission.
  • Contacted medical facilities for medical records, pending imaging, or referrals.
  • communicated with lawfirms to confirm treatment areas or pending LOP for pending img or referrals.

Customer Service Representative

AutoZone
San Antonio, TX
06.2024 - 08.2024
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Performed other duties as assigned by management.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Patient Care Coordinator

CareNet healthcare
San Antonio, TX
10.2018 - 01.2024
  • Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
  • Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
  • Scheduled appointments for patients and coordinated follow-up visits as needed.
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Monitored patients' vital signs including temperature, blood pressure, pulse rate, respiration rate, height, weight.
  • Facilitated coordination between primary care physician and specialists to ensure continuity of care.
  • Conducted assessments to evaluate the physical condition of patients prior to admission or discharge from hospital or clinic setting.
  • Coordinated with insurance companies to confirm patient coverage and process claims.
  • Coordinated patient referrals to specialists and other healthcare services.
  • Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
  • Set up appointments for physician visits
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Assisted patients with transportation to doctors' appointments, pharmacies, and back to their homes.

Education

High School Diploma -

Brooks Academy of Science And Engineering
San Antonio, TX
06-2015

Skills

  • HIPAA Compliance
  • eClinicalWorks
  • Critical thinking abilities
  • Indirect Patient Care
  • Adaptable
  • Compassionate
  • Medical Terminology
  • Microsoft Office
  • Documentation
  • Bilingual

Certification

  • First Aid, CPR and AED Certification - American Red Cross.

Timeline

Customer Service Representative

AutoZone
06.2024 - 08.2024

Medical Receptionist/Medical Assistant

quantum pain and orthopedics
01.2024 - 09.2024

Patient Care Coordinator

CareNet healthcare
10.2018 - 01.2024

High School Diploma -

Brooks Academy of Science And Engineering

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Laura Sandoval