Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LAURA SANDOVAL

Rockford,IL

Summary

Effective bilingual customer service with 4 years of experience, assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume call center environments. Smoothly manage workflow and optimize team strengths to meet service quotas.

Overview

9
9
years of professional experience

Work History

Pharmacy Technician

UW Health
05.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Ensured patient safety by conducting meds to beds.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Pharmacy tech

CVS
09.2016 - Current
  • Package and dispense medicine
  • Manage insurance
  • Process prescriptions

Customer Service Cashier

JCPenney
07.2019 - 10.2020
  • Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
  • Greeted customers and responded to informational requests.
  • Answered phone calls to assist customers with questions and online orders.

Education

Associate of Arts -

Rock Valley College
Rockford, IL
07.2022

Bachelor of Arts -

Southern New Hampshire University
Hooksett, NH
12-2025

Skills

  • Bilingual
  • Customer Service
  • Team collaboration
  • Problem-solving skills

Languages

Spanish

Timeline

Pharmacy Technician

UW Health
05.2023 - Current

Customer Service Cashier

JCPenney
07.2019 - 10.2020

Pharmacy tech

CVS
09.2016 - Current

Associate of Arts -

Rock Valley College

Bachelor of Arts -

Southern New Hampshire University

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LAURA SANDOVAL