Laura Santibanez
Vallejo,CA
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Receptionist/Medical Assistant
MarinHealth Medical Network
10.2019 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Organized insurance claims processing, reducing errors and ensuring timely payments for services rendered.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
- Managed billing processes accurately, minimizing discrepancies and improving revenue collection rates for the practice.
- Improved office organization by maintaining accurate patient records and filing systems.
Teacher Assistant
North Bay Children's Center
06.2022 - 10.2024
- Establishing and maintain good communication with diverse families and multiple community agencies involved in child development
- Developing learning materialsaccording to the instructions of the headteachers, helping them to track students' progress
- Greeting parents daily as they drop off and pick up with a warm smile and positive comments about their child
- Ensuring parents sign their child in and out daily and completing the monthly feeding instructions for their child
- Changing diapers every two hours
- Assisting the lead teacher in preparing planned activities, diaper changes, feeding time, laundry, clean up, etc
Clinical informatics- Epic implementation technician temporary
Providence
07.2021 - 10.2021
- Attended all Epic training and demonstrate required proficiency; attended all Epic Implementation Technician training and demonstrate proficiency; attended change management/ownership training
- Identify and communicate potential issues, risks and resistance to change; attended and participate in a pre-go live logistics/process preparation meeting; attend and participate in EPIC Implementation Technician status meeting
- Provided support to end users through pre, during and post go live by offering front line support and answering questions about Epic applications
- Provided the end-user community with a familiar face - someone who is familiar with the organization's operations and the system
- Approach users who are struggling and assist them in completing tasks
- Attended daily post live status/issue meetings
- Provided feedback on user's knowledge and essential skills
- Go live
Front Desk Receptionist/Medical Assistant
Integrated Pain Management
08.2018 - 08.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Administrative Assistant
Redwood Toxicology Laboratory
03.2017 - 12.2017
- Entered numerical data into databases in a timely and accurate manner
- Scanned documentation and entered into the database
- Obtained scanned records and uploaded them into the database
- Organized forms, made photocopies, filed records and prepared correspondence and reports
- Added new material to file records and created new records
- Outlined the appropriate process and procedures necessary to fulfill and complete inquiries
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction
Cashier
Sprouts Farmers Market
01.2017 - 05.2017
- Answered an average of 10 calls per day by addressing customer inquiries, solving problems and providing new product information
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Scan items and ensure pricing is correct
- Ask for one or two forms of ID to confirm identity
- Take coupons and scan correctly, Dispense correct change, Take money in the form of cash, credit card, or check
Education
Certificate - Medical Assistant
Cal Regional
Santa Rosa 01.2019
Bachelor Of Arts - Spanish
Sonoma State University
Rohnert Park, CA05.2018
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Referral verification
Languages
Spanish
Native or Bilingual
Timeline
Teacher Assistant
North Bay Children's Center
06.2022 - 10.2024
Clinical informatics- Epic implementation technician temporary
Providence
07.2021 - 10.2021
Medical Receptionist/Medical Assistant
MarinHealth Medical Network
10.2019 - Current
Front Desk Receptionist/Medical Assistant
Integrated Pain Management
08.2018 - 08.2019
Administrative Assistant
Redwood Toxicology Laboratory
03.2017 - 12.2017
Cashier
Sprouts Farmers Market
01.2017 - 05.2017
Certificate - Medical Assistant
Cal Regional
Bachelor Of Arts - Spanish
Sonoma State University
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