Laura Santos
Southampton,PA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
24
24
years of professional experience
Work History
Administrative Assistant
Bucks County Community College
11.2021 - Current
- Connects students with resources around the college through phone, and email.
- Schedules advising and transfer appointments.
- Vet student appointments (placement test scores and majors).
- Help students navigate their Bucks portal.
- Create spreadsheets to update appointment information daily.
- Acts as secondary supervisory upon request.
- Provides course registration guidance and scheduling tips.
- Provides add/drop assistance during the add/drop period.
- Assigns and reassigns students to faculty and professional advisors.
- Receives Change of Major forms and reassigns students when necessary.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivers excellent customer service through prompt responses to student inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Refers students to students to other services when needed.
- Discussions with Director occur regularly to review website, and future events.
- Hosted online walk-in events on zoom.
- Trained and support front desk classified staff on daily duties, and scheduling.
- Communicate with fellow enrollment offices .
Substitute Teacher
Source4Teachers/ESS
09.2014 - 10.2021
- Deliver instructional activities in grades Kindergarten through 12th grade
- Maintain a positive educational environment for students
- Attain and adapts to each school’s polices and classroom procedures
- Employs instructional methods and materials that are most appropriate for meeting lesson objectives.
Elementary School Teacher
The School District of Philadelphia, James R. Lowell Elementary School
01.2001 - 06.2014
- Leverage industry expertise in planning and delivering instructional activities, as well as in developing instructional resources used in the classroom
- Develop positive educational environment for students to facilitate learning by creating and making necessary modifications on lesson plans throughout the year
- Organize schedule of field trips that help students’ physiological growth
- Take an active role in ongoing professional development sessions and employ various up-to-date curriculum resources that reflect varied educational, cultural, and linguistic backgrounds of the students
- Impart knowledge to students within whole and small group settings
- Prepare lesson plans while incorporating competencies, goals, and objectives
- Institute and communicate vibrant objectives for all educational activities
- Closely observe and assess student's performance as well as properly maintain grade books
- Ensure all students’ behave properly in the classroom
- Establish an open line of communication with parents to guarantee positive growth of students.
Education
Bachelor of Science in Education -
Kutztown University
Kutztown, PA01.2000
Skills
- Policy Implementation
- Proficient with Microsoft Office, Zoom, Navigate,Colleague
- Time Management
- Administrative Support
- Strong Problem Solver
- Scheduling student appointments
References
- Donna Tolbert, (215) 806-6360, dtolbert@neshaminy.org
Timeline
Administrative Assistant
Bucks County Community College
11.2021 - Current
Substitute Teacher
Source4Teachers/ESS
09.2014 - 10.2021
Elementary School Teacher
The School District of Philadelphia, James R. Lowell Elementary School
01.2001 - 06.2014
Bachelor of Science in Education -
Kutztown University
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