Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Santos

Southampton,PA

Summary

Dynamic professional with extensive experience at Bucks County Community College, excelling in event coordination and team collaboration. Proven track record in training staff and enhancing office efficiency. Proficient in data analysis and adept at problem-solving, I am committed to fostering a positive environment and supporting student success.

Overview

24
24
years of professional experience

Work History

Interim Assistant Director of Advising

Bucks County Community College
Newtown, PA
07.2024 - Current
  • Effectively managed and supervised all front desk operations, ensuring a smooth and professional experience for students and staff.
  • Conducted interviews and trained support staff.
  • Coordinated, scheduled, and executed successful advising events during both the fall and spring semesters.
  • Collected and organized data from events to inform future planning and assess effectiveness.
  • Assigned and managed all enrolled students to advisors for the fall and spring semesters.
  • Reassigned students to appropriate advisors based on their major change.
  • Scheduled and facilitated regular team meetings.
  • Contributed to the training and implementation of a new information system at the college.
  • Participated actively in professional development sessions.
  • Provided direct support to students regarding advising and related inquiries, maintaining a student-centered approach.
  • Works with fellow directors in the division to continually improve student enrollment at the college.

Administrative Assistant

Bucks County Community College
11.2021 - 07.2024
  • Connects students with resources around the college through phone, and email.
  • Schedules advising and transfer appointments.
  • Vet student appointments (placement test scores and majors).
  • Served on several Hiring Committees.
  • Create spreadsheets to update appointment information daily.
  • Acts as secondary supervisory upon request.
  • Provides course registration guidance and scheduling tips.
  • Assigns and reassigns students to faculty and professional advisors.
  • Receives Change of Major forms and reassigns students when necessary.
  • Delivers excellent customer service through prompt responses to student inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Hosted online walk-in events on zoom.
  • Trained and support front desk classified staff on daily duties, and scheduling.
  • Communicates with fellow enrollment offices and Deans when needed.

Substitute Teacher

Source4Teachers/ESS
09.2014 - 10.2021
  • Deliver instructional activities in grades Kindergarten through 12th grade
  • Maintain a positive educational environment for students
  • Attain and adapts to each school’s polices and classroom procedures
  • Employs instructional methods and materials that are most appropriate for meeting lesson objectives.

Elementary School Teacher

The School District of Philadelphia, James R. Lowell Elementary School
11.2001 - 06.2014
  • Leverage industry expertise in planning and delivering instructional activities, as well as in developing instructional resources used in the classroom
  • Develop positive educational environment for students to facilitate learning by creating and making necessary modifications on lesson plans throughout the year
  • Organize schedule of field trips that help students’ physiological growth
  • Take an active role in ongoing professional development sessions and employ various up-to-date curriculum resources that reflect varied educational, cultural, and linguistic backgrounds of the students
  • Impart knowledge to students within whole and small group settings
  • Prepare lesson plans while incorporating competencies, goals, and objectives
  • Institute and communicate vibrant objectives for all educational activities
  • Closely observe and assess student's performance as well as properly maintain grade books
  • Ensure all students’ behave properly in the classroom
  • Establish an open line of communication with parents to guarantee positive growth of students.

Education

Bachelor of Science in Education -

Kutztown University
Kutztown, PA
01.2000

Skills

  • Proficient with Microsoft Office, Zoom, Navigate,Colleague
  • Time Management
  • Administrative Support
  • Strong Problem Solver
  • Scheduling student appointments
  • Team collaboration
  • Event coordination
  • Team operations
  • Data analysis

Timeline

Interim Assistant Director of Advising

Bucks County Community College
07.2024 - Current

Administrative Assistant

Bucks County Community College
11.2021 - 07.2024

Substitute Teacher

Source4Teachers/ESS
09.2014 - 10.2021

Elementary School Teacher

The School District of Philadelphia, James R. Lowell Elementary School
11.2001 - 06.2014

Bachelor of Science in Education -

Kutztown University

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