Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Laura Santoya

Forest Grove

Summary

Dynamic and friendly professional with a proven track record in customer service and cash handling, honed at Spirit Halloween Super Store and Americas Best Value Inn & Suites. Excelled in fostering customer loyalty and efficiently resolving issues, demonstrating exceptional teamwork and problem-solving abilities. Fluent in [LANGUAGE], enhancing guest experiences and team communication.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Spirit Halloween Super Store
10.2024 - 11.2024
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Greeted customers and provided outstanding customer service.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Performed cash, card, and check transactions to complete customer purchases.

Motel Front Desk Clerk

Americas Best Value Inn & Suites
12.2022 - 09.2024
  • Coordinated wake-up calls for guests according to their requests, guaranteeing punctuality for important appointments or travel plans.
  • Developed strong rapport with repeat clientele, fostering loyalty through genuine hospitality and attention to detail.
  • Collaborated with housekeeping staff to ensure rooms were prepared for incoming guests in a timely manner.
  • Handled high-pressure situations calmly and effectively, resolving any issues that arose during busy periods.
  • Upheld a professional appearance and demeanor at all times, serving as a positive representative of the motel brand.
  • Assisted guests in finding local attractions and services, providing personalized recommendations based on individual preferences.
  • Contributed to team success by communicating effectively with coworkers and management regarding daily tasks and responsibilities.
  • Maintained accurate records of guest reservations, payments, and room assignments to ensure a seamless experience for all parties involved.
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Processed financial transactions accurately, balancing cash drawer at the end of each shift as part of nightly audit procedures.
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Housekeeper

Americas Best Value Inn & Suites
06.2021 - 12.2022
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Education

No Degree - General Studies

Hillcrest
Salem, OR

Skills

  • Customer service
  • Teamwork
  • Problem-solving
  • Teamwork and collaboration
  • Customer assistance
  • Cash handling
  • Retail sales
  • Flexible schedule
  • Money handling
  • FLUENT IN [LANGUAGE]
  • Transaction processing
  • Fitting room maintenance
  • Friendly and outgoing
  • Price tagging
  • Strong communication and interpersonal skills

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Retail Sales Associate

Spirit Halloween Super Store
10.2024 - 11.2024

Motel Front Desk Clerk

Americas Best Value Inn & Suites
12.2022 - 09.2024

Housekeeper

Americas Best Value Inn & Suites
06.2021 - 12.2022

No Degree - General Studies

Hillcrest

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Laura Santoya