Summary
Overview
Work History
Education
Skills
Timeline
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Laura Sargent

West Valley City,UT

Summary

Intuitive Beauty Advisor with comprehensive understanding of customer needs and sales strategies for client base growth and retention. Innovative designer with talent for creating unique looks that inspire customer confidence. Well-qualified Customer service representative familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.

Overview

5
5
years of professional experience

Work History

Beauty Advisor

Sephora
08.2022 - 02.2023
  • Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
  • Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
  • Processed payments, entering sales in register for prompt customer service.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
  • Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
  • Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.

Corporate Customer Service Representative

Kneader's Bakery & Cafe
07.2019 - 02.2020
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Educated customers on promotions to enhance sales.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Collaborated with internal teams to resolve customer issues and improve overall service quality.
  • Reduced response times to customer inquiries by implementing new strategies for managing incoming requests more efficiently.
  • Conducted regular account reviews for corporate clients, identifying areas for improvement and implementing necessary changes.
  • Proactively identified potential issues affecting key accounts, working collaboratively with team members to find effective solutions.

Opening and Closing Manager

Kneader's Bakery & Cafe
01.2018 - 01.2019
  • Counted cash in register drawer at beginning and end of shift.
  • Fielded customer complaints and comments.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Developed, implemented and managed business plans to promote profitable food and beverage sales.
  • Prepared for and executed new menu implementations.

Server and Cashier

Kneader's Bakery & Cafe
10.2017 - 12.2017
  • Counted cash in register drawer at beginning and end of shift
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints

Education

GED -

Stansbury High School
Stansbury Park, UT

Skills

  • Sales expertise
  • Complaint resolution
  • Money handling abilities
  • Customer service experience
  • Food and beverage pairings
  • Order Accuracy
  • Order fulfillment
  • Good listening skills
  • Staff education and training
  • Communications
  • To-Go Order Preparation
  • Customer Service
  • Organization and Multitasking
  • Team Collaboration
  • Flexibility and Adaptability
  • Customer Engagement
  • Upselling strategies

Timeline

Beauty Advisor

Sephora
08.2022 - 02.2023

Corporate Customer Service Representative

Kneader's Bakery & Cafe
07.2019 - 02.2020

Opening and Closing Manager

Kneader's Bakery & Cafe
01.2018 - 01.2019

Server and Cashier

Kneader's Bakery & Cafe
10.2017 - 12.2017

GED -

Stansbury High School

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Laura Sargent