Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAURA SARMIENTO

Alpine,USA

Summary

A committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.

Overview

11
11
years of professional experience

Work History

Chiropractic Assistant

Dilliard Chiropractic
El Cajon
03.2024 - 05.2024
  • Answered phones to respond to customer questions, provide information and schedule appointments
  • Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly
  • Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition
  • Sanitized, restocked, and organized exam rooms and medical equipment
  • Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement

Front Desk Receptionist

Ayres Hotels
Alpine
03.2023 - 06.2023
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Signed for packages, recorded deliveries and distributed to personnel.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Investigated and analyzed client complaints to identify and resolve issues.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Prepared daily shift close reports and balanced cash register to accurately reflect transactions.

OTB Specialist

Viejas Casino & Resort
04.2013 - 02.2021
  • Operated cash register and POS system to sell reading materials to customers
  • Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty
  • Answered incoming calls and provided a high level of professionalism and knowledgeable service to every customer
  • Participated in physical inventory counts to keep the information accurate and current
  • Reviewed sales from special events and promotions and reported CRM reports
  • Educated customers on special prices, events, and company offerings
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Uphold quality control policies and procedures to increase customer satisfaction

Education

GED -

Foothills Adult School
El Cajon
06-2009

Some College (No Degree) - Business Administration and Management

University of Phoenix
Tempe, AZ

Some College (No Degree) - Forensic Psychology

Southern New Hampshire University
Hooksett, NH

Skills

  • Data Input & Reporting
  • Word Processing
  • Spreadsheet Creation
  • Computer Skills
  • Sales
  • POS Operation
  • Guest Service
  • Leadership Skills
  • Critical Thinking
  • Oral and Written Communications Skills
  • Complaint Resolution
  • Self-Directed
  • Time Management
  • Reliable and Trustworthy
  • Conflict Resolution
  • Telephone Etiquette
  • Good Communication Skills

Timeline

Chiropractic Assistant

Dilliard Chiropractic
03.2024 - 05.2024

Front Desk Receptionist

Ayres Hotels
03.2023 - 06.2023

OTB Specialist

Viejas Casino & Resort
04.2013 - 02.2021

GED -

Foothills Adult School

Some College (No Degree) - Business Administration and Management

University of Phoenix

Some College (No Degree) - Forensic Psychology

Southern New Hampshire University

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LAURA SARMIENTO