Laura Sater
Eustis,FL
Summary
Dedicated Client Success Professional with over 20 years of experience in the fields of EHR, insurance, billing, insurance code management, client and patient relations, and dentistry. Adept in training teams on EMR software, particularly CERNER, and consistently achieving client satisfaction. Leveraging deep industry knowledge and hands-on experience, I bring a proven track record of implementing successful strategies for managing complex client relationships and ensuring seamless healthcare operations. With a focus on efficiency, collaboration, and continuous improvement, I am positioned to excel in a fast-paced work environment within the EHR domain.
Overview
20
20
years of professional experience
Work History
EMR Software Trainer
MedSysGroup
02.2021 - Current
- Train military personnel in the use and implementation of new EMR (Cerner)Systems, ensuring proficiency and compliance.
- Traveled across various military bases within the USA, providing on-site training and assistance as required.
- Actively supported "Go-Live" events, offering critical insights and hands-on support during the transition phases.
- Served as a Specialized Account Holder for Medical Joint Active Directory (mJAD), responsible for logging and managing tickets for the Defense Health Agency (DHA), ensuring prompt resolution of issues and seamless coordination within the medical framework.
Patient Coordination Specialist
Universal Smiles Dentistry
12.2019 - 02.2021
- Ensuring the verification of treatment plans and ADA coding within insurance guidelines to expedite payment processing.
- Using the Dentrix system for tasks like scheduling, case management, creating codes and templates, and running specialized reports.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Administered billing functions to maintain profitability and meet compliance, quality and productivity standards.
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Advanced Dental Assistant(Temp)
Lakeview Family Dentistry
09.2019 - 11.2019
- Manages insurance-related matters, including verification, claims processing, and coordination with providers.
- Handled radiological procedures within the dental practice, adhering to safety standards and protocols.
- Performs standard expanded functions associated with dental assistance, including specialized responsibilities related to IV sedation.
- Explained treatment procedures and instructed patients on home care guidelines.
- Documented patient dental health information, medical history, and vital signs for future reference.
Senior Dental Assistant
Lakeside Family Dentistry
01.2016 - 09.2019
- Use Dentrix software to create hot buttons, explosion codes, and chart note templates.
- Coordinating patient care, including preparing patients for treatment and assisting dentists during procedures.
- Performing specialized dental procedures, such as taking X-rays, preparing dental materials, and assisting with oral surgeries.
- Coordinate and comply with CPR and IV sedation safety protocols.
- Assisting with and providing support for specialized dental procedures, including Invisalign fittings, dental implants, bone grafts, and the administration of various sedation techniques, ensuring patient comfort and adherence to clinical standards.
- Coordinating patient care, including preparing patients for treatment and assisting dentists during procedures.
Senior Dental Assistant
Complete Family Dentistry
03.2007 - 01.2013
- Overseeing and tracking Lab cases, due dates, and managing cases through Dentrix Case Manager.
- Developing explosion coding and clinical note templates to be utilized for precise clinical documentation.
- Crafting explosion coding and templates for clinical notes to enhance the accuracy of clinical documentation.
- Collaborating with dental practitioners to plan and execute advanced dental treatments and surgeries.
- Conducting patient follow-ups to assess recovery and satisfaction, and providing additional care instructions as needed.
Senior Dental Assistant
Beautiful Smile Dentistry
07.2004 - 02.2007
- Performing general dental assisting duties, including patient preparation, aiding during procedures, and maintaining equipment.
- Managing insurance claims, creating narratives, and utilizing Eaglesoft software for processing and documentation.
- Monitoring lab cases and tracking due dates to ensure timely completion and adherence to the dental office schedule.
- Assisting with administrative tasks, including scheduling appointments, handling billing, and maintaining patient records.
- Ensuring compliance with OSHA regulations within the dental office, promoting a safe and healthy environment.
Advanced Dental Assistant
Greenburg Dental
11.2003 - 07.2004
- Serving as a Child Hygienist, focusing on dental care tailored to the unique needs of pediatric patients.
- Training new employees in both basic dentistry practices and specialized dental software, ensuring a comprehensive understanding.
- Handling billing responsibilities, including the preparation and submission of invoices and tracking payments.
- Generating regular reports to provide insights into patient care, financials, and operational efficiency.
- Managing insurance claims, liaising with insurance providers, and ensuring accurate and timely processing.
- Assisting with complex dental procedures, providing support to dentists, and ensuring patient comfort throughout the treatment.
- Coordinating appointments and maintaining an organized schedule to optimize patient flow and clinic efficiency.
Education
Certificate - Dental Assisting
Americare School of Nursing
Fern Park, FL 11.2003
Certificate - IV Sedation
Herman Ostrow School of Dentistry
Los Angeles, CA08.2013
Associate of Science - Nursing
Lake Sumter Community College
Leesburg, FL05.1998
High School Diploma -
Apopka High School
Apopka, FL06.1998
Skills
- Technical expertise in EHR software
- Training program creation and implementation
- Clear communication
- Understanding of healthcare regulations
- Corporate Training Programs
- Client relationship management
- Strategic planning
- Leadership and team management
- Analytical skills for monitoring and analyzing client interactions
Timeline
EMR Software Trainer
MedSysGroup
02.2021 - Current
Patient Coordination Specialist
Universal Smiles Dentistry
12.2019 - 02.2021
Advanced Dental Assistant(Temp)
Lakeview Family Dentistry
09.2019 - 11.2019
Senior Dental Assistant
Lakeside Family Dentistry
01.2016 - 09.2019
Senior Dental Assistant
Complete Family Dentistry
03.2007 - 01.2013
Senior Dental Assistant
Beautiful Smile Dentistry
07.2004 - 02.2007
Advanced Dental Assistant
Greenburg Dental
11.2003 - 07.2004
Certificate - Dental Assisting
Americare School of Nursing
Certificate - IV Sedation
Herman Ostrow School of Dentistry
Associate of Science - Nursing
Lake Sumter Community College
High School Diploma -
Apopka High School