Laura Sauzameda
Colorado Springs,CO
Summary
To obtain the position as Payroll Specialist I at Peak Vista Community Health Centers.
Overview
5
5
years of professional experience
Work History
Lead Receptionist
Peak Vista Community Health Centers
04.2023 - Current
Receptionist
Peak Vista Community Health Centers
08.2019 - Current
- Perform the necessary intake functions for arriving patients
- Verify the patient's demographics, insurance coverage and document the Electronic Health Record
- Work extensively with EPM/EHR, Claim Remedi, Web Portal, Desk Top Reference, NICEinContact, and Cisco Finesse
- Possess the knowledge of key operating systems and standard operating procedures within the health centers, while ensuring health center adherence
- Ensure all applicable forms are updated and utilized, accurately capturing patient information for billing and compliance purposes
- Receive or place incoming or outgoing calls for patients
- Probe the callers needs to determine how to process the call and ensure one-call resolution; research Peak Vista and community resources to ensure the patient is given the correct information
- Schedule, cancel, and reschedule patient appointments at Peak Vista
- Send EHR tasking messages to appropriate provider, RN, or other groups to resolve the patient's request or concern
- Conduct receptionist training; familiarize the receptionist with NextGen and other Peak Vista systems and programs; demonstrate scheduling procedures and provide step-by-step instruction; monitor new receptionists calls and provide feedback and guidance as necessary
- Place outreach calls to schedule appointments for patients transitioning out of the Emergency Room or Inpatient Hospital status
- Interpret conversations between providers and patients in English and Spanish languages
- Promote and participate in the development of team-based care to ensure all delivery platforms support a patient-centric approach
- Enhance the effectiveness: efficiency and productivity of the department by contributing to, and participating in, departmental performance improvement goals.
Education
Associate of Arts in Business -
University of Colorado Colorado Springs
Colorado Springs, COSkills
- Microsoft Excel
- Administrative software
- Business report and proposal writing
- Proactive
- Ability to prioritize
- Organization
- Verbal and written communication
- Multitasking
- Team player
- Problem solving
References
- Daniel Gibbs, Director of Ambulatory Clinic Operations, Health Centers at Academy Suites 3500 & 3100, CCA, DDHC, 3207 North Academy Blvd, Colorado Springs, CO, 80917, 719-344-7220, daniel.gibbs@peakvista.org
- Luis Talamantes, Lead receptionist, Peak Vista Community Health Centers suite 3500, 3207 North Academy Blvd, Colorado Springs, CO, 80917, 719-344-6668, luis.talamantes@peakvista.org
- Mike Couillard, Director of Trio Support Services, Pikes Peak Community College, 5675 South Academy Blvd, Colorado Springs, CO, 80906, 719-502-3352, mike.couillard@ppcc.edu
Timeline
Lead Receptionist
Peak Vista Community Health Centers
04.2023 - Current
Receptionist
Peak Vista Community Health Centers
08.2019 - Current
Associate of Arts in Business -
University of Colorado Colorado Springs
Similar Profiles
Traci MintusTraci Mintus
Senior Director of Ambulatory Clinical Operations at Peak Vista Community Health CentersSenior Director of Ambulatory Clinical Operations at Peak Vista Community Health Centers
Molly UlrichMolly Ulrich
Director of Virtual Care Program, FNP at Peak Vista Community Health CentersDirector of Virtual Care Program, FNP at Peak Vista Community Health Centers
Erika Isela Bueno BerumenErika Isela Bueno Berumen
Dental Customer Service Agent at Peak Vista Community Health CentersDental Customer Service Agent at Peak Vista Community Health Centers
Rita BradyRita Brady
Registered Nurse at Peak Vista Community Health CentersRegistered Nurse at Peak Vista Community Health Centers
Michael AlmyMichael Almy
Supply Chain Manager at Mineralife Nutraceuticals, LLCSupply Chain Manager at Mineralife Nutraceuticals, LLC