Laura Scanlon
Richfield,MN
Summary
Highly motivated and results-driven professional with extensive experience in leadership, operations, and team development, eager to apply a proven ability to drive sales, optimize store operations, and cultivate high-performing teams in a dynamic retail environment. Adept at fostering exceptional customer experiences, managing financial performance, and implementing strategic initiatives to achieve business objectives.
Overview
22
22
years of professional experience
Work History
Team Leader & Supervisor
IKEA
03.2023 - Current
- Led and mentored a customer-focused team, supporting recruiting and hiring efforts to build a high-caliber workforce.
- Established and implemented operational policies and procedures to ensure efficiency and compliance within the department.
- Conducted regular performance reviews and provided constructive feedback, fostering team growth and accountability for sales and service goals.
- Evaluated current processes for effectiveness, making recommendations for improvements to enhance operational flow and customer satisfaction.
- Participated in ongoing Leadership training to learn best practices and effective strategies to guide a successful team.
Director
Sylvan Learning Center
02.2019 - 10.2022
- Met and exceeded monthly revenue goals, utilizing multiple channels to communicate sales promotions and drive enrollment.
- Reviewed financial statements and sales reports to measure productivity and inform strategic business decisions.
- Cultivated positive relationships with clients and staff through effective communication and problem-solving, enhancing retention and satisfaction.
- Managed daily operations, including scheduling, resource allocation, and ensuring a high-quality service delivery.
Education Program Coordinator
Edina Early Childhood Education
08.2015 - 06.2017
- Managed program operations, including curriculum selection, staff development, and budget oversight.
- Evaluated pricing strategies and successfully increased program prices without impacting enrollment or customer satisfaction.
- Organized professional development opportunities for staff, enhancing team capabilities and program quality.
Business Owner, Child Care Provider
Hennepin County
08.2009 - 08.2015
- Managed all aspects of a home-based business, including client relations, financial oversight, and operational compliance.
- Built strong trust and rapport with clients, ensuring high satisfaction and repeat engagement.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
Elementary Teacher
Richfield Public Schools
10.2003 - 06.2009
- Collaborated with colleagues to develop interdisciplinary curriculum, showcasing teamwork and project coordination.
- Increased overall student achievement by utilizing differentiated instructional methods tailored to individual learning styles.
- Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
Education
Master of Science - Elementary Education
University of Minnesota - Twin Cities
Minneapolis, MN05.2005
Bachelor of Science - Foundations of Education
University of Minnesota - Twin Cities
Minneapolis, MN05.2003
Skills
- Retail Management & Operations: Effective management skills help in training, motivating, and leading staff, resulting in a more productive and engaged workforce
- Sales & Revenue Growth: Proven ability to meet and exceed sales targets, implement promotional strategies, and drive profitability
- Team Leadership & Development: Proficient in recruiting, training, motivating, and managing high-performing retail teams
- Customer Experience Excellence: Expertise in fostering positive customer relationships, resolving issues, and ensuring high satisfaction
- Operational Efficiency: Proficient in establishing and optimizing store procedures, inventory management, and daily operational flow
- Financial Supervision: Experience monitoring profit and loss, sales performance, and managing daily revenue
- Problem Solving & Decision Making: Adept at quickly assessing situations and implementing effective solutions in a fast-paced environment
Timeline
Team Leader & Supervisor
IKEA
03.2023 - Current
Director
Sylvan Learning Center
02.2019 - 10.2022
Education Program Coordinator
Edina Early Childhood Education
08.2015 - 06.2017
Business Owner, Child Care Provider
Hennepin County
08.2009 - 08.2015
Elementary Teacher
Richfield Public Schools
10.2003 - 06.2009
Master of Science - Elementary Education
University of Minnesota - Twin Cities
Bachelor of Science - Foundations of Education
University of Minnesota - Twin Cities
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