Ysidro Luna
La Quinta,USA
Summary
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
21
21
years of professional experience
Work History
Assistant Rooms Operations Manager
Marriot International
06.2021 - Current
- Promoted a positive work environment by fostering teamwork, encouraging open communication, and recognizing employee achievements.
- Improved guest satisfaction by effectively managing room allocations and addressing guest concerns promptly.
- Evaluated employee performance regularly through formal reviews as well as informal feedback sessions to drive growth within the team.
- Ensured high-quality guest experiences with thorough room inspections and attention to detail.
- Ensured compliance with safety regulations, conducting routine safety audits, and taking corrective action where needed.
- Maintained productive relationships with external vendors and suppliers to ensure seamless integration of their services into the overall guest experience.
- Created memorable stays for VIP guests by coordinating and inspecting rooms, to ensure a seamless, clean room.
- Trained new employees on standards and hotel procedures.
- Inspected rooms for damages and sufficient housekeeping practices.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Housekeeping Supervisor
Renaissance Esmeralda, Indian Wells Resort and Spa
11.2010 - 01.2021
- Assign guest rooms and common areas to Housekeeping staff.
- Inspect rooms and common areas for cleanliness.
- Hire, train, and coach Housekeeping staff.
- Order cleaning supplies
- Employee schedules,
- Send reports to senior hotel management.
Banquet Back Aisle Supervisor
Renaissance Esmeralda, Indian Wells Resort and Spa
11.2005 - 11.2010
- Be attentive to guests’ and banquet server’s needs and respond promptly.
- Maintain and manage proper use of all banquet equipment.
- Back aisle attendants schedules.
- Ensure cleanliness and neatness of all serving areas.
- Set tables, buffets and dinner sets.
- Ensure all chafing dishes are replenished in a timely manner.
- Implement best standards in assisting the banquet servers.
Banquet Houseman
Renaissance Esmeralda, Indian Wells Resort and Spa
11.2004 - 11.2005
- Setting up tables, serving food items.
- Maintaining the banquet salon clean and organized.
- Ensuring customer satisfaction.
- Transporting tables and equipment, assisting servers, and answering to inquiries from banquet patrons.
Education
High School Diploma -
Indio High School
Indio, CA06-1986
Skills
- Bilingual English / Spanish
- Time management
- Fast learner
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Workload management
- Microsoft Office Suite
- Document preparation
- Task prioritization
- Operations support
- Decision-making
Awards
- Supervisor of the Quarter, Housekeeping Supervisor
- Employee of the Month, Banquet Houseman
Timeline
Assistant Rooms Operations Manager
Marriot International
06.2021 - Current
Housekeeping Supervisor
Renaissance Esmeralda, Indian Wells Resort and Spa
11.2010 - 01.2021
Banquet Back Aisle Supervisor
Renaissance Esmeralda, Indian Wells Resort and Spa
11.2005 - 11.2010
Banquet Houseman
Renaissance Esmeralda, Indian Wells Resort and Spa
11.2004 - 11.2005
High School Diploma -
Indio High School
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