Laura Schaefer
New Ulm,MN
Summary
Certified Peer Support professional with solid experience in supporting individuals through recovery and personal growth. Strong focus on team collaboration and achieving impactful results. Known for reliability, adaptability, and effective communication. Skilled in active listening, empathy, and problem-solving. Passionate about fostering supportive and inclusive environment.
Overview
25
25
years of professional experience
Work History
Office Assistant
Wee Pals Child Care Center
04.2021 - 10.2023
- I work professionally greeting and directing the flow of client inquiries as needed, assisting human services staff in their daily work, processing incoming and outgoing documents utilizing data management systems, and related work as apparent or assigned.
- Duties include
- Directly assists the public through face-to-face or telephone contact; providing authorized information about cases and forwarding inquiries to the appropriate staff person when not permitted.
- Schedules and tracks appointments for client intakes, eligibility reviews, etc.
- Performs standard clerical assistance duties such as maintaining calendars; filing; making copies, maintaining related inventory; accepting payments and issuing receipts; preparing correspondence, processing incoming and posting outgoing.
- Provide ongoing administrative support to senior executives, driving organizational success through the management of daily operations and special projects.
- Manage executive calendars, strategically coordinating meetings, appointments, events, and travel.
- Compose and proofread memos, letters, reports, and presentations, providing accurate, concise, and error-free communication.
- Plan, coordinate, and finalize details for travel arrangements and business development events.
- Serve as primary point of contact for an average of 30 incoming phone calls per day, addressing inquiries and resolving concerns.
Office Assistant
New Ulm Mobile Village
01.2001 - 12.2009
- Prioritization and problem-solving.
- Monthly budget forms.
- Organization and planning Attention to detail.
- All legal forms were created.
- Maintained all clerical duties and was responsible for #162 mobile home lots and the tenets that reside on the property.
- Preparing and editing letters, reports, and emails.
- Strong written/oral communication.
Certified Peer Support Specialist
Beyond Brink
10.2024 - Current
- Maintained accurate records of client interactions according to organizational guidelines, protecting confidentiality while ensuring thorough documentation for continuity of care purposes.
- Collaborated with interdisciplinary teams to develop comprehensive care plans based on clients'' individual strengths, needs, and preferences.
- Assisted clients in developing and maintaining personalized wellness plans, guiding them in setting achievable goals for improved mental health outcomes.
- Developed strong rapport with clients, fostering a trusting environment to encourage open communication about personal challenges and goals.
- Enhanced client recovery by providing emotional and practical support in both group and one-on-one settings.
- Provided compassionate assistance to clients during challenging life transitions, helping them navigate obstacles with increased confidence and resilience.
Education
Certification - Peer Recovery Support
Bold North Recovery
Online10.2024
Law, Legal Aid
South Central Technical College
Mankato, Mn06.2003
Skills
- Service excellence in customer relations
- Phone communication proficiency
- Strong communication abilities
- Organizational capabilities
- Efficient time management
- Clerical knowledge and experience
- Outlook software proficiency
- Accurate typing skills
- Data entry expertise
- Event coordination experience
- Accounting principles understanding
- Word processing proficiency
- Bookkeeping skills and knowledge
- Pricing analysis and strategy development
Languages
Spanish
Timeline
Certified Peer Support Specialist
Beyond Brink
10.2024 - Current
Office Assistant
Wee Pals Child Care Center
04.2021 - 10.2023
Office Assistant
New Ulm Mobile Village
01.2001 - 12.2009
Law, Legal Aid
South Central Technical College
Certification - Peer Recovery Support
Bold North Recovery
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