Laura Schaeffer
Rowlett,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
1
1
Certificate
Work History
Product Manager
Rackspace Technology
08.2019 - Current
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Coordinated design meetings and decisions with internal departments and teams.
- Analyzed metrics to measure product performance.
- Implemented Agile methodologies for more efficient project management and team collaboration.
- Managed stakeholder expectations effectively throughout the entire product development process.
- Streamlined the product development process for faster time-to-market and improved efficiency.
- Thrived in fast-paced, highly-adept team to develop and prioritize product features and build product roadmap.
- Liaised with clients to better understand business needs and current market landscape.
- Coordinated project planning and execution with team members and team leads.
Business Operations Analyst
Rackspace
01.2016 - 08.2019
- Managed cross-functional projects to ensure timely delivery of high-quality results.
- Developed comprehensive reports to inform strategic decision-making for senior leadership.
- Drove the governance counsel to review and prioritize programmatic features and UI improvements in the ServiceNow app for time tracking implementation
- Streamlined business operations by identifying inefficiencies and implementing process improvements.
- Monitored service delivery metrics to detect and correct deficits in compliance with standard operating procedures.
- Implemented data-driven approaches to improve overall efficiency in day-to-day operations.
Manager, Business Operations
Rackspace
01.2015 - 01.2016
- Enhanced operational efficiency by streamlining processes and implementing cost-saving measures.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed cross-functional teams for improved project delivery and deadline adherence.
- Collaborated with executive leadership to devise strategic goals, aligning business operations accordingly.
- Spearheaded process improvement projects aimed at increasing efficiency within specific departments or functional areas.
Executive Assistant to Sr. VP of Product Engineering
Rackspace
08.2013 - 01.2015
- Managed pool of 5 Executive and Administrative Assistants.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Updated spreadsheets and created presentations to support executives and boost team productivity.
- Coordinated events and worked on ad hoc projects.
- Promoted team productivity by keeping supplies organized and well-stocked.
Account Executive, Fundraising Services
The Pursuant Group
01.2013 - 01.2015
- Pursuant is a multimillion-dollar full-service fundraising and marketing firm of 150+ employees serving more than 20,000 organizations raising over $20 billion for nonprofit organizations.
Director, Campaign Services
The Pursuant Group
01.2009 - 01.2013
- Promotion from Account Executive, Fundraising Services
- Pursuant is a multimillion-dollar full-service fundraising and marketing firm of 150+ employees serving more than 20,000 organizations raising over $20 billion for nonprofit organizations.
Executive Assistant to CEO, CFO, COO, VP of HR, and Division Presidents
The Pursuant Group
01.2007 - 01.2009
- Viscern, Inc
- Acquired by The Pursuant Group in 2009
- Provided executive assistant support to CEO, CFO, COO, VP of HR, and Division Presidents.
Education
Bachelor of Arts (cum laude) - Psychology -
University of North Texas
Skills
- KPI Tracking
- Project Planning
- Product Lifecycle Management
- Teamwork and Collaboration
- Data-driven decision-making
- Jira, Atlassian, Rally
- Project Management
- Stakeholder Management
- Scrum Framework
- Requirements Gathering
- Business Case Development
- Iterative Development
Certification
- SAFe certified PM/PO
Timeline
Product Manager
Rackspace Technology
08.2019 - Current
Business Operations Analyst
Rackspace
01.2016 - 08.2019
Manager, Business Operations
Rackspace
01.2015 - 01.2016
Executive Assistant to Sr. VP of Product Engineering
Rackspace
08.2013 - 01.2015
Account Executive, Fundraising Services
The Pursuant Group
01.2013 - 01.2015
Director, Campaign Services
The Pursuant Group
01.2009 - 01.2013
Executive Assistant to CEO, CFO, COO, VP of HR, and Division Presidents
The Pursuant Group
01.2007 - 01.2009
Bachelor of Arts (cum laude) - Psychology -
University of North Texas
Professionalaccomplishments
- Participated in the development and execution of multiple SAFe Program Increment (PI) Planning sessions
- Created program and project tracking reporting in JIRA
- Managed the internal on-boarding for external products to billing, identity, reporting, accounting, and CRM processes
- Developed & consistently delivered weekly organizational scorecard to leadership team
- Reported incidents, product stability, capacity fluctuations, signups & activations, financials, customer counts, interactions & tickets, capex & development efforts
- Point of Contact between Internal Controls / external auditors and product owners
- Standardized process documentation for daily cloud usage report and quarterly QSAR report
- Collaborated with operations teams to define, standardized, and assist team members to adopt new rules of engagement with Incident Management (IM) team; secured 100% sign off
- Created a standardized incident report for Cloud Operations team
- Standardized metrics reporting for operations teams’ ticketing queues in New Relic
Professional Development
- Intro to SQL - Codecademy 2019
- Problem Management - RCT Facilitator Training 2018
- New Relic - Intro to APM - 2017
- Business Case Basics - 2017
- Fanatical Support Training - 2017
- Rackernomics - 2017
- Financial & Commercial Acumen - 2017
- Problem Management - RCA Scribe Training - 2016
- ELP Spring 2016 Graduate
Professionalaccomplishments
- Participated in the development and execution of multiple SAFe Program Increment (PI) Planning sessions
- Created program and project tracking reporting in JIRA
- Managed the internal on-boarding for external products to billing, identity, reporting, accounting, and CRM processes
- Developed & consistently delivered weekly organizational scorecard to leadership team
- Reported incidents, product stability, capacity fluctuations, signups & activations, financials, customer counts, interactions & tickets, capex & development efforts
- Point of Contact between Internal Controls / external auditors and product owners
- Standardized process documentation for daily cloud usage report and quarterly QSAR report
- Collaborated with operations teams to define, standardized, and assist team members to adopt new rules of engagement with Incident Management (IM) team; secured 100% sign off
- Created a standardized incident report for Cloud Operations team
- Standardized metrics reporting for operations teams’ ticketing queues in New Relic
Professional Development
- Intro to SQL - Codecademy 2019
- Problem Management - RCT Facilitator Training 2018
- New Relic - Intro to APM - 2017
- Business Case Basics - 2017
- Fanatical Support Training - 2017
- Rackernomics - 2017
- Financial & Commercial Acumen - 2017
- Problem Management - RCA Scribe Training - 2016
- ELP Spring 2016 Graduate