Laura Schinkel
Gardner,KS
Summary
Detailed Operational Task Manager known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Customer Representative
Royal Metal Industries Inc.
Olathe, KS
10.2018 - 03.2024
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
- Monitored performance metrics and tracked progress against goals to identify opportunities for improvement.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Reviewed existing operations processes for accuracy, timeliness, and adherence to internal guidelines.
- Coordinated resources and personnel to complete projects on time and within budget constraints.
- Created documentation related to operational procedures such as SOPs.
- Monitored stock levels, identified potential stock shortages, and recommended solutions to ensure adequate supply of items.
- Conducted regular physical counts of inventory and reconciled with computer generated reports.
- Resolved problems arising from incorrect shipment received from suppliers or wrong item shipped out from warehouse.
- Created purchase orders based on customer demand or stock replenishment needs.
- Ensured timely delivery of orders by coordinating with warehouse staff regarding product availability and shipping schedules.
Scheduling Administrator
Advantage Solutions Marketing
Lenexa, KS
04.2018 - 10.2018
- Assisted in the recruitment process by conducting interviews and making hiring decisions.
- Assessed current scheduling practices and identified areas for improvement.
- Provided guidance to subordinates on scheduling matters as needed.
- Monitored employee attendance records to ensure compliance with company policies.
- Developed strategies for improving workforce efficiency through better utilization of available labor hours.
- Ensured that all shifts were adequately staffed according to operational requirements.
- Developed and maintained accurate schedules for staff, including vacation and sick days.
- Resolved issues related to scheduling conflicts or discrepancies between employees' requests and actual assignments.
- Coordinated shift changes between employees when requested or necessary.
- Maintained personnel records related to time off, absences, tardiness.
- Managed personnel schedules to keep shifts properly staffed.
- Developed effective scheduling processes to achieve production objectives.
- Maintained up-to-date records of staff availability, absences, holidays, vacations.
- Assisted in the recruitment process by conducting interviews and making hiring decisions based on candidate qualifications.
Education
GED -
Home School
Kansas City, MO05-2006
Skills
- Typing Speed
- De-escalation
- Customer service excellence
- Shipping and receiving understanding
- Data Management
- Report Generation
- Account updating
- Paperwork Processing
- Data Collection
- Scheduling
- Appointment Scheduling
- Data Entry
- Administrative Support
- Document Control
- Account Management
- Microsoft Office expertise
- Quality Control
- Spreadsheets
- Microsoft PowerPoint
- Route Management
- Reading Comprehension
- Adaptive team player
- Clerical Support
- Filing
- Computer Proficiency
- De-Escalation Techniques
- Problem Resolution
- Critical Thinking
- Prioritization
- Client Relations
Timeline
Customer Representative
Royal Metal Industries Inc.
10.2018 - 03.2024
Scheduling Administrator
Advantage Solutions Marketing
04.2018 - 10.2018
GED -
Home School
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