Laura Schoppert Elstro

Staff Management and Training:

• Select, train, and supervise student staff including Graduate Assistants, Resident Advisors, and Office/Desk Assistants.
• Plan and facilitate departmental orientation and training workshops.
• Provide individual professional and personal development for student staff through ongoing performance reviews.
• Facilitate team-building and staff development opportunities.

Student Conduct/Crisis Management

• Manage student conduct cases , including student meetings, delivery, and tracking of sanctions.
• Responsible for on-call response to crisis situations on campus

Community Development:

• Work with student staff to develop activities aimed at fostering connections between residents.
• Coordinate a variety of conference services in conjunction with the Assistant Director for Operations and Conferences.
• Use creative and innovative methods to personally connect with residents.
• Provide informal counseling and referrals to individual students.
• Offer counseling support to staff in addressing student problems and concerns.

• Adjudicate cases of alleged student misconduct, communicating and meeting with students, making decisions, assigning and reviewing sanctions, as necessary.
• Coordinate outreach and education programs.
• Coordinate educational programming for resident students.
• Serve as department liaison regarding civility education.

• Residential, campus position with high level of student contact providing support services and resources for social, emotional, personal and academic needs and concerns.
• Responsible for all areas of residential facility administration including hall leadership team advising, crisis management, facility and assignment management, summer operations, staff supervision and development, budget planning and fiscal operations,
• Oversaw residential conduct system, working closely with Office of Student Conduct.
• Responsible for maintaining detailed personnel records. Organized and promoted events, enhancing student development.
• Coordinated and assisted with residence hall move in and move out.
• Promote and facilitate strong relationships between students, university and community through programs, partnerships, and events.
• Supervised staff of 15-20.

• Charm City Solutions is a community initiative, connecting university students with families and individuals in the community to provide childcare, IT education and personal assisting.
• Charm City Solutions is now being successfully managed by the Director of Operations.
  

• Directed and expanded existing childcare center to include licensed preschool programs.
• Worked directly with county licensing departments to meet all state and local requirements, maintaining compliance for the 300 student preschool.
• Created child-centered curriculum and learning environment, facilitating curiosity and exploration.
• Maintained strong relationships/partnerships with parents through mutual communication and respect in the best interest of their children.

• Implemented Baltimore City School first grade curriculum in a classroom of 37 students.
• Taught students subject-specific material, learning strategies and social skills.
• Built positive relationships with parents, encouraging family involvement in the educational process.

Client Consultation:

• Met with clients to understand their event needs, preferences, and requirements.
• Develop comprehensive event plans, including menus, timelines, and budgets to align with client expectations.

Event Coordination:

• Collaborate with various departments (e.g., kitchen, housekeeping) to ensure seamless event execution.

Staff Management:

• Recruit, hire, train, and schedule catering staff to meet event requirements.
• Supervise, motivate, and manage staff to uphold high service standards and quality.

Sales and Marketing:

• Support the promotion of catering services and assist in attracting new clients.
• Develop and implement sales strategies to boost event bookings and expand business opportunities.

Quality Control:

• Ensure exceptional food quality, presentation, and service standards.
• Address client concerns and complaints promptly to ensure customer satisfaction.