Laura Schrader
Edwardsville,IL
Summary
A hospitality professional prepared to excel in delivering exceptional service at events. Possesses valuable experience in event setup, guest interaction, and maintaining high standards of cleanliness. Known for strong teamwork and adaptability, ensuring smooth event execution and guest satisfaction. Several years in customer service including customer service manager, office manager, shift supervisor, banquet captain server and set-up.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Banquet Staff Member
Bella Milano
Edwardsville, IL
08.2024 - Current
- Assisted in food and beverage service, maintaining high standards of quality and presentation.
- Implemented process improvements for efficiency in serving large groups during events.
- Collaborated with catering team to deliver high-quality food and beverage service for various events.
- Implemented creative table settings and room designs, improving event aesthetics and ambiance.
- Assisted in the setup and breakdown of banquet rooms, ensuring efficient event transitions.
Customer Service Coordinator
TJ Maxx
Lake Jackson, TX
09.2023 - 07.2024
- Coordinated communication between departments to enhance customer service efficiency.
- Resolved customer inquiries and complaints promptly, ensuring high satisfaction rates.
- Developed training materials for new staff, improving onboarding processes and service quality.
- Implemented feedback mechanisms to optimize customer experience and operational procedures.
Warehouse Worker
Amazon Warehouse
Pontoon Beach, IL
03.2021 - 07.2023
- Conducted regular quality inspections of incoming and outgoing shipments to uphold standards.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [50] pounds.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Facilitated smooth operation of loading dock, coordinating efficient loading and unloading of trucks.
Banquet Captain Server and Bartender
Hotel St Louis Marriott
St. Louis, MO
09.2019 - 07.2023
- Supervised event setup, ensuring adherence to hotel standards and guest specifications.
- Coordinated with kitchen and service staff to streamline banquet operations and enhance guest experience.
- Trained and mentored new team members on best practices for service excellence and safety protocols.
- Managed inventory control for banquet supplies, optimizing usage and reducing waste during events.
- Developed efficient workflows for event execution, improving overall team performance in high-pressure situations.
Front Desk Receptionist, Banquet Server and Set-up, Restaurant Server, and Housekeeping
Seven Gables Inn Marriott
St. Louis, MO
03.2018 - 07.2023
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Cultivated positive guest experiences through effective communication and personalized service.
- Collected payments, processed transactions and updated relevant records.
- Coordinated with kitchen staff to deliver timely food service, maintaining high-quality standards and presentation.
- Trained new servers on best practices for efficiency and customer engagement in fast-paced environments.
- Assisted in menu planning and execution, contributing to enhanced dining experiences for guests.
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events..
- Arranged linens and table settings according to seating plan and event theme.
- Handled food and beverage orders for up to [300] guests, delivering prompt and friendly service.
Education
Associate's degree - Science and math
Lewis and Clark Community College
Godfrey, IL05-2007
Skills
- Restaurant management
- Fine dining experience
- Upselling
- Computer operation
- Inside sales
- Hospitality
- Assistant manager experience
- Cocktail experience
- Communication skills
- Guest relations
- POS
Certification
- Driver's License
- Food Handler Certification
Timeline
Banquet Staff Member
Bella Milano
08.2024 - Current
Customer Service Coordinator
TJ Maxx
09.2023 - 07.2024
Warehouse Worker
Amazon Warehouse
03.2021 - 07.2023
Banquet Captain Server and Bartender
Hotel St Louis Marriott
09.2019 - 07.2023
Front Desk Receptionist, Banquet Server and Set-up, Restaurant Server, and Housekeeping
Seven Gables Inn Marriott
03.2018 - 07.2023
Associate's degree - Science and math
Lewis and Clark Community College