Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Laura Schulze

Martinsburg,WV

Summary

In summary, Laura has knowledge in medical terminology from obtaining Certified Nursing Assistant license, and Medicine Care Tech certificate as well as familiarity with HIPPA, and EMR. Laura has outgoing customer service experience from working in retail for five years. Laura is energetic, generous, positive, and motivated to continuing education and willing to try new tasks. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts and kept up with a fast pace environment at a large patient care facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Centralized Scheduler

WVU
10.2024 - Current
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in centralized scheduling.
  • Resolved scheduling conflicts and accommodated special requests, maintaining flexibility and understanding of individual needs.
  • Provided compassionate support to patients facing complex medical conditions or emotional challenges during the scheduling process.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing wait times. Tunneling VA imaging- personal and professional experience obtaining authorizations with VA CCN, Tricare, Champ VA, Triwest and Tricare for life. Obtaining authorizations for our veteran patients. Obtain faxes and communicate with other clinics via fax

Patient Service Specialist

Baylor Scott & White
10.2021 - 10.2024
  • My job duties consist of me obtaining information from patients and verifying all the information we have on file is correct, making outgoing calls to set up MRI, US, CT and labs orders for appointments for patients, collecting payments, checking in and outpatients, sending over and working on referrals, working in Epic and DAR, helping schedule and reschedule appointments.
  • Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
  • Managed high call volumes by efficiently triaging incoming requests to appropriate departments or personnel.
  • Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
  • Streamlined insurance verification processes for faster resolution of billing issues, resulting in increased revenue collection.
  • Provided exceptional customer service, resolving patient complaints promptly and professionally.
  • Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
  • Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments. -I have extensive experience with Tri-WEST authorizations, submitting travelpay for our veterans, and helping with disability claims as well as tunneling imaging from the VA

Ed Registration

Bay health
03.2021 - 09.2021
  • My job duties consist of me obtaining information from patients and verifying all information we have on file is correct, making outgoing calls to set up MRI, US, CT and labs orders for appointments for patients, collecting payments, checking in and outpatients, sending over and working on referrals, working in Epic and DAR, helping schedule and reschedule appointments.
  • Supported hospital revenue goals with accurate data entry of patient demographics, insurance, and medical information.
  • Processed payment files and analyzed audit reports.
  • Demonstrated adaptability in adjusting to changing hospital protocols while maintaining consistent quality of work output.
  • Improved patient satisfaction by addressing concerns, answering questions, and providing clear explanations regarding registration procedures.
  • Maintained up-to-date knowledge of healthcare policies and regulations, applying this expertise to accurately process registrations and documentation.
  • Answered phone calls and messages for 6 on call physicians in 2 emergency medical facility's, scheduling appointments, and handling patient inquiries.

Customer Service Cashier

Ralph Lauren
09.2015 - 02.2019
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Maintained clean and organized workspace, promoting a welcoming environment for customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

After School Assistant

Parks And Recreation
08.2017 - 12.2017
  • Fostered positive and trusting relationships with students to increase engagement
  • Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies
  • Conducted small group and individual classroom activities with students based on differentiated learning needs.
  • Kept children between ages of 6 to 11 safe and secure with vigilant oversight.

Education

Medical Billing And Coding - Medical Insurance Billing

Career Step
05.2020

High School Diploma -

Cuero High School
05.2015

Medication Tech -

Foemen Nursing Academy
11.2018

Skills

  • Infection control procedures
  • Medical terminology knowledge
  • Medical recordkeeping
  • Customer service
  • Billing procedures
  • Transcribing
  • Problem resolution
  • Insurance Verification
  • Healthcare Systems Knowledge
  • Appointment Scheduling
  • Medical Billing
  • Medical Terminology
  • HIPAA Compliance
  • Patient Registration
  • Problem-Solving
  • Multitasking and Organization
  • Team Leadership
  • Money Handling
  • Patient check-in
  • Insurance Billing
  • Registration and Admissions
  • EMR
  • Conflict Resolution
  • Risk Management
  • Maintaining confidentiality
  • Conflict resolution techniques

Certification

  • Certified Nursing Assistant
  • Certified Medication Tech
  • First Aid/CPR
  • Medical Coding and Billing

Languages

english
Full Professional

Timeline

Centralized Scheduler

WVU
10.2024 - Current

Patient Service Specialist

Baylor Scott & White
10.2021 - 10.2024

Ed Registration

Bay health
03.2021 - 09.2021

After School Assistant

Parks And Recreation
08.2017 - 12.2017

Customer Service Cashier

Ralph Lauren
09.2015 - 02.2019

Medical Billing And Coding - Medical Insurance Billing

Career Step

Medication Tech -

Foemen Nursing Academy

High School Diploma -

Cuero High School

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Laura Schulze