Laura Sebastian
Winston-Salem,NC
Summary
Hardworking and reliable Manager with strong ability in customer service . Offering exemplary communication skills. Highly organized, proactive and punctual with team-oriented mentality. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
26
26
years of professional experience
Work History
Restaurant Manager
Cloverdale Kitchen
Winston-Salem, NC
04.1996 - 04.2022
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Adhered to all health department regulations regarding food storage and preparation.
- Maintained detailed records of sales transactions and daily shift reports.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Resolved problems or concerns to satisfaction of involved parties.
- Established policies for cash handling procedures to maximize security measures.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Optimized profits by controlling food, beverage and labor costs.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Managed accounts payable, accounts receivable and payroll.
- Created detailed reports on weekly and monthly revenues and expenses.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Assisted staff by serving food and beverages or bussing tables.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained new employees to perform duties.
- Provided exceptional customer service by anticipating guest needs before they arise.
- Updated computer systems with new pricing and daily food specials.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Education
Bachelor of Science - Sociology
Salem College
Winston-salem, NC05-2004
Skills
- Operations Management
- Recruitment
- Staff Management
- Customer Engagement
- Proven Sales Record
- Customer-Oriented
- Conflict Resolution Techniques
- Customer Service Best Practices
- Adaptable
Websites
Languages
English
Full Professional
French
Professional
References
References available upon request.
Timeline
Restaurant Manager
Cloverdale Kitchen
04.1996 - 04.2022
Bachelor of Science - Sociology
Salem College
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