Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Laura Selvaggio

Minneapolis,MN

Summary

  • Results-oriented operations leader with a focus on strategic planning and technology integration. Achieved notable improvements in operational efficiency and customer satisfaction, alongside considerable cost savings in a large 4PL, multi-modal environment. Effective communicator and adaptable leader, fostering collaboration to meet organizational targets. Dedicated to strengthening stakeholder relationships, and adapting to evolving business landscapes.

Overview

9
9
years of professional experience

Work History

Sr. Manager, Operations

Uber Freight
St Louis, Missouri
04.2018 - 04.2025
  • Led cross-functional teams to enhance operational efficiency, collaboration, and achieve project milestones.
  • Developed long-term relationships with key stakeholders including customers, suppliers, regulatory bodies.
  • Worked closely with Product, Data Science, Finance, IT, and Ops to align on priorities, design experiments, and execute strategic initiatives.
  • Brought structure to ambiguity, and led internal projects from strategy to execution according to timeline and budget constraints.
  • Implemented new technologies such as ERP systems or CRM tools to streamline business processes.
  • Collaborated with external vendors to negotiate contracts that met company requirements while minimizing costs.
  • Developed and implemented strategies to optimize logistics operations, reduce costs and improve customer service levels.
  • Conducted regular reviews of internal processes and external partners' performance against agreed SLAs.
  • Identified and pursued new business opportunities to expand market presence and revenue streams.

Inside Sales Representative

Hogan Transportation
St Louis, Missouri
03.2016 - 04.2018
  • Write, negotiate, and finalize sales contracts.
  • Meet with customers, agents, and brokers to negotiate coverage, price, margins, and service delivery.
  • Managed a cradle-to-grave business model, including the initial approach, execution, financials, and reporting.

Education

EMT - Emergency Medicine

Lewis And Clark Tech
Saint Charles, MO
01-2007

Skills

  • Project management
  • ERP implementation
  • Strategic planning
  • Contract negotiation
  • Process optimization
  • Customer relationship management
  • Highly organized and self-motivated
  • Strong communication skills: verbal, written, presentation, and listening

Affiliations

  • Avid paddler and hiker
  • Pinball aficionado
  • Enjoy collaborative, creative problem-solving as part of a weekly tabletop role-playing group

References

References available upon request.

Timeline

Sr. Manager, Operations

Uber Freight
04.2018 - 04.2025

Inside Sales Representative

Hogan Transportation
03.2016 - 04.2018

EMT - Emergency Medicine

Lewis And Clark Tech

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