Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Setuk

Anchorage,AK

Summary

Dedicated Behavior Health Clinical Associate at The Arc of Anchorage, skilled in HIPAA compliance and compassionate patient care. Achieved improved patient outcomes through accurate assessments and collaborative treatment planning. A reliable team player, I excel in conflict resolution and customer service, fostering positive relationships to enhance overall client satisfaction.

Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction.

Overview

6
6
years of professional experience

Work History

Behavior Health Clinical Associate

The Arc Of Anchorage
12.2023 - Current
  • Enhanced patient care with thorough documentation of medical histories, treatment plans, and follow-up appointments.
  • Collaborated with healthcare teams to develop comprehensive treatment plans, resulting in improved patient satisfaction.
  • Improved patient outcomes by accurately assessing and diagnosing medical conditions through clinical evaluations.
  • Streamlined patient intake processes by efficiently managing appointment scheduling and insurance verification tasks.
  • Provided high-quality patient care by maintaining up-to-date knowledge on best practices through continuous professional development.
  • Promoted a positive environment with excellent communication skills, teamwork initiatives, and attention to detail.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Supported office operations by expertly handling administrative needs.
  • Participated in interdisciplinary team meetings to discuss complex patient cases and develop holistic treatment strategies that addressed all aspects of their care.
  • Reduced medication errors by closely monitoring prescriptions and ensuring proper administration of medications to patients.

Case Manger

The Arc of Anchorage
05.2024 - 01.2025
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
  • Advocated for clients in legal settings, ensuring their rights were protected and voices heard.
  • Increased client satisfaction through diligent follow-up and personalized support.
  • Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
  • Negotiated with landlords and housing agencies to secure stable housing for clients, significantly reducing homelessness.
  • Monitored program performance and outcomes for successful delivery of services.

Housekeeper

Ramada
04.2023 - 12.2024
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.

Head Waiter

Oriental Garden
06.2019 - 05.2022
  • Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
  • Trained staff members on use of POS system.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
  • Greeted new customers, discussed specials, and took drink orders.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Inspected dishes and utensils for cleanliness.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
  • Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
  • Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.

Education

GED -

Nine Star
Anchorage, AK

Skills

  • HIPAA regulations
  • Patient confidentiality
  • Quality improvement
  • Customer service
  • Reliable team player
  • HIPAA compliance
  • Compassionate
  • Maintaining confidentiality
  • CPR
  • Patient scheduling
  • Insurance verification
  • Conflict resolution
  • Companionship and emotional support

Timeline

Case Manger

The Arc of Anchorage
05.2024 - 01.2025

Behavior Health Clinical Associate

The Arc Of Anchorage
12.2023 - Current

Housekeeper

Ramada
04.2023 - 12.2024

Head Waiter

Oriental Garden
06.2019 - 05.2022

GED -

Nine Star

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