Laura Sexton
Cayce
Summary
Dynamic Office Manager with proven expertise at South Carolina Pediatric Alliance, excelling in customer service and office administration. Recognized for enhancing patient satisfaction and streamlining operations through effective scheduling and meticulous data entry. Adept at maintaining confidentiality and fostering positive client relations in a fast-paced medical environment.
Overview
15
15
years of professional experience
Work History
Office Manager
South Carolina Pediatric Alliance
06.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
Receptionist (Part Time)
South Carolina Pediatric Alliance
02.2023 - 05.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Office Manager
South Carolina Pediatric Alliance
04.2018 - 04.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Medical Office Receptionist
South Carolina Pediatric Alliance
04.2010 - 04.2018
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
Education
Didn’t Compete Degree - Studied Medical Office Administration
Midlands Technical College
West Columbia, SCHigh School Diploma -
Brookland Cayce High School
Cayce, SC05.2018
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Scheduling and calendar management
Timeline
Office Manager
South Carolina Pediatric Alliance
06.2024 - Current
Receptionist (Part Time)
South Carolina Pediatric Alliance
02.2023 - 05.2024
Office Manager
South Carolina Pediatric Alliance
04.2018 - 04.2021
Medical Office Receptionist
South Carolina Pediatric Alliance
04.2010 - 04.2018
Didn’t Compete Degree - Studied Medical Office Administration
Midlands Technical College
High School Diploma -
Brookland Cayce High School
Similar Profiles
Amanda BlountAmanda Blount
Site Manager at Pediatric Health Care AllianceSite Manager at Pediatric Health Care Alliance
Tina KnisleyTina Knisley
Patient Service Rep at Pediatric Healthcare AlliancePatient Service Rep at Pediatric Healthcare Alliance
Amanda LeeAmanda Lee
Registered Nurse, Clinical Manager at SC Pediatric AllianceRegistered Nurse, Clinical Manager at SC Pediatric Alliance
Eliabeth AtkinsonEliabeth Atkinson
Office Manager at Blair Call CenterOffice Manager at Blair Call Center
Marquez BarberMarquez Barber
Micro Fiber Blowing Machine Operator at MainLine FiberMicro Fiber Blowing Machine Operator at MainLine Fiber