LAURA SHANDS - U66001296
Boston,MA
Summary
Passionate, driven student seeking opportunities to further academic career and travel experience. Very adaptable and flexible candidate equipped with skills to work hard and immerse into any culture and environment.
Overview
5
5
years of professional experience
Work History
Server
Barnard Inn Restaurant & Max's Tavern
2023.06 - Current
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Managed fine dining service while maintaining positive customer experiences.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Increased sales significantly by upselling higher-end products to customers.
Red Bull Student Marketeer
Red Bull North America, Inc.
2022.09 - Current
- Constantly sought out opportunities for the Red Bull brand to be apart of.
- Supported Red Bull sponsored events to ensure positive consumer interaction.
- Informed potential consumers of the brand and provided information to create a regular consumer.
- Strategized marketing tactics and monitored sales.
Bartender/Server
Green Mountain National Golf Club
2022.07 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Cashier
Woodstock Farmers Market
2020.06 - 2021.03
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
Prep Assistant and Dishwasher
The Barnard Inn & Max's Tavern
2018.06 - 2019.03
- Cleaned and maintained work areas, equipment and utensils.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Removed trash and cleaned kitchen garbage containers.
- Seasoned and cooked food according to recipes or personal judgment and experience.
Education
Political Science
Boston University
Boston, MA05.2025
High School Diploma -
Woodstock Union High School
Woodstock, VT06.2021
Skills
- Guest Relations Management
- Service Prioritization
- Age Verification
- Wine Pairings
- Teamwork and Professionalism
- Serving and Bussing
- Sales Expertise
- Networking
Timeline
Server
Barnard Inn Restaurant & Max's Tavern
2023.06 - Current
Red Bull Student Marketeer
Red Bull North America, Inc.
2022.09 - Current
Bartender/Server
Green Mountain National Golf Club
2022.07 - Current
Cashier
Woodstock Farmers Market
2020.06 - 2021.03
Prep Assistant and Dishwasher
The Barnard Inn & Max's Tavern
2018.06 - 2019.03
Political Science
Boston University
High School Diploma -
Woodstock Union High School
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