Laura Shannon
Iowa City,IA
Summary
Proven expert in maintaining cleanliness and guest satisfaction, demonstrated over two decades at top hotels. Specializes in efficient room preparation and upholding hygiene standards, complemented by a strong ability to engage positively with guests and team members. Excels in training staff and streamlining operational efficiency, showcasing a blend of technical prowess in cleaning and interpersonal skills.
Overview
31
31
years of professional experience
Work History
Housekeeping Room Attendant
Boarders Inn& Suites by Cobblestone
08.2021 - 07.2024
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Changed bed linens and collected soiled linens for cleaning.
Room Housekeeper
Homewood Suites
05.2019 - 04.2020
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Hotel Housekeeper
Continental 93
07.1993 - 08.2019
- Replenished room supplies such as drinking glasses, bathroom items, writing supplies, and hotel brochures to make guests feel welcome and at home.
- Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
Education
High School Diploma -
Burlington High School
Burlington, MASkills
- Cleaning Hotel Rooms (10 Years)
- Cleaning Experience (10 Years)
- Residential Cleaning (10 Years)
- Caregiving (5 Years)
- Kitchen Experience (2 Years)
- Food Production/Preparation (1 Year)
- Cashiering (1 Year)
- Laundry (1 Year)
- Cashiering (1 Year)
- Staff Training
- Retail Sales
- Heavy Lifting
- Adaptability
- Quality Assurance
Timeline
Housekeeping Room Attendant
Boarders Inn& Suites by Cobblestone
08.2021 - 07.2024
Room Housekeeper
Homewood Suites
05.2019 - 04.2020
Hotel Housekeeper
Continental 93
07.1993 - 08.2019
High School Diploma -
Burlington High School
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