Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant
Laura Shaw

Laura Shaw

Fort Dodge

Summary

Dedicated to resolving problems, answering customer questions and making everyone around her feel comfortable and welcomed.

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Committed, dependable, responsible, self-motivated and hardworking. I am a team player, eager to learn new processes to support overall organizational success.

Overview

10
10
years of professional experience

Work History

Cashier

Walmart
Fort Dodge
03.2025 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Cashier

Dollar Tree
Fort Dodge
04.2024 - 09.2024
  • Cashier
  • Cash handling
  • Counting tills
  • Stocking
  • Cleaning
  • Customer service

Cook

Culver's Restaurant
Fort Dodge
04.2024 - 09.2024
  • Cooking
  • Food safety
  • Food handling
  • Take orders
  • Customer service
  • Safe food temperatures
  • Fryers
  • Cleaning
  • Food preparation
  • Dishes
  • Prepared deserts

Cashier

McDonald's
Fort Dodge
04.2024 - 09.2024
  • Cashier
  • Order taker
  • Served drinks/food
  • Dishes
  • Customer service
  • Cleaning

Barn worker

Hawkeye Pride Farms
Corwith
04.2024 - 09.2024
  • Facilitated efficient operations by maintaining accurate records on animal health, treatments, and feeding schedules.
  • Aided in farm sustainability through the appropriate disposal or recycling of waste materials.
  • Enhanced barn cleanliness with thorough daily maintenance and sanitation procedures.
  • Supported a positive work environment with effective communication among team members and supervisors.
  • Contributed to animal welfare by monitoring for signs of distress and promptly addressing any concerns.
  • Observed animals and notified supervisor of signs of illness.

Cashier and Cook

Hardee's Restaurant
Clarion
11.2015 - 05.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient services.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

Packer

Centrum Valley Farms
Clarion
  • Ensured egg cartons were packaged correctly without eggs breaking.
  • Made sure expiration dates and labels were correct and legible.
  • Cleaned conveyors.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.

Counter Girl

Shef's Pizza & Deli
Philadelphia
  • Demonstrated adaptability by taking on additional responsibilities during busy periods or as needed within the team.
  • Trained new employees on company policies, procedures, and best practices for exceptional counter service performance.
  • Enhanced customer experience by providing friendly and efficient service during peak hours.
  • Assisted in maintaining a clean and organized work environment to ensure positive customer impressions.
  • Contributed to increased sales by upselling additional products or meal add-ons when appropriate.
  • Maintained knowledge of menu items and specials, offering recommendations based on customer preferences.
  • Supported marketing efforts by promoting special offers or limited-time menu items to customers during their visit.
  • Stocked inventory regularly, keeping track of product levels and ensuring availability for customers.
  • Processed orders quickly using point-of-sale systems, ensuring accurate communication between front-and back-of-house teams.
  • Cleaned and maintained dining area and condiment stations.
  • Greeted customers with smile and provided helpful suggestions.
  • Delivered food to guest tables with timeliness and efficiency.

Cashier

Dunkin' Donuts
Philadelphia
  • Made and served coffee and other specialty drinks to customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Addressed customer needs and made product recommendations to increase sales.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Stocked, tagged and displayed merchandise as required.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

GED -

George Washington High School
Philadelphia, PA

Certification - Medical Assistant

Lincoln Technical Institute
Philadelphia, PA

Skills

  • Coaching and mentoring
  • Sales expertise
  • Customer service and relations
  • Guest inquiries
  • Cleaning and sanitizing
  • Product restocking
  • Point-of-sale system operation
  • Product knowledge
  • Till counting
  • Inventory management
  • Retail merchandising
  • Good time management skills
  • Identification checks
  • First Aid/CPR
  • Attention to detail
  • Teamwork and collaboration
  • Payment collection
  • Product and service sales
  • Order taking
  • Great written and verbal communication
  • Food safety
  • Order processing
  • Record keeping
  • Problem resolution
  • Attention to detail
  • Adaptability
  • Reliability and punctuality
  • Checkout monitoring
  • Hospitality and accommodation
  • Reports and documents
  • Organization and cleanliness

Timeline

Cashier

Walmart
03.2025 - Current

Cashier

Dollar Tree
04.2024 - 09.2024

Cook

Culver's Restaurant
04.2024 - 09.2024

Cashier

McDonald's
04.2024 - 09.2024

Barn worker

Hawkeye Pride Farms
04.2024 - 09.2024

Cashier and Cook

Hardee's Restaurant
11.2015 - 05.2019

Packer

Centrum Valley Farms

Counter Girl

Shef's Pizza & Deli

Cashier

Dunkin' Donuts

GED -

George Washington High School

Certification - Medical Assistant

Lincoln Technical Institute

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