Laura Shelton
Administrative Support
Leroy,IL
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Personable and detail-focused with positive attitude and excellent communication skills. Familiar with healthcare terminology and proficient in data entry and patient scheduling. Committed to ensuring smooth and efficient patient intake process.
Overview
14
14
years of professional experience
Work History
Patient Access
OSF Healthcare Saint Joseph's Medical Center
06.2024 - Current
- Increased patient satisfaction by promptly addressing inquiries and concerns related to appointments, billing, and insurance coverage.
- Collaborated with medical staff to facilitate seamless communication between departments, expediting patient care.
- Contributed to departmental goals by consistently meeting or exceeding established performance metrics related to productivity, quality, and service excellence standards.
- Expedited patient flow by effectively managing bed assignments in collaboration with nursing staff and case management teams.
- Provided valuable administrative support to healthcare professionals, ensuring that critical documentation was readily accessible when needed.
- Enhanced hospital revenue by accurately verifying insurance information and collecting payments for services rendered.
- Streamlined patient check-in procedures, ensuring a smooth and timely flow of patients through the facility.
- Reduced patient wait times by effectively prioritizing tasks and delegating responsibilities among team members.
- Upheld strict adherence to regulatory guidelines governing access to private health information by carefully monitoring disclosure practices at point-of-care locations.
- Provided exceptional customer service while guiding patients through complex insurance plans and payment options.
- Resolved issues related to patient accounts receivable balances via effective coordination with billing representatives from various payor organizations.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information throughout all stages of the registration process.
Marketing Director
Krietz Auto
03.2020 - 12.2023
- Coordinated with creative team to generate dynamic marketing content and communication tools for promotional campaigns.
- Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
- Created content and promotional materials to drive engagement and conversions.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Built strong relationships with industry professionals and influencers.
- Devised marketing plans using digital strategies, print advertising, and word of mouth tactics.
- Established partnerships with key industry influencers to amplify brand reach and credibility.
- Oversaw the creation of compelling marketing materials, including brochures, presentations, and social media content.
- Directed trade show participation, maximizing exposure for company products and services.
- Streamlined event marketing strategies to maximize brand exposure and generate direct sales opportunities at industry events.
- Elevated brand loyalty and customer retention by launching personalized communication and rewards program.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
- Wrote and distributed press releases to increase brand visibility.
Medical Technician
Simmonds, Martin & Helmbrecht
10.2010 - 03.2020
- Continuously improved skills through ongoing education and professional development courses.
- Monitored inventory levels of supplies, equipment, and reagents used and placed orders for replacements.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Prepared solutions, stains and reagents in accordance with standards.
- Performed routine maintenance on medical equipment, ensuring reliability and accuracy of test results.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Administered medications and performed basic and advanced patient assessments.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Assisted physicians and nurses in performing diagnostic tests and procedures to identify accurate treatment for patients.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Facilitated patient understanding and comfort during procedures, enhancing patient experience and satisfaction.
Education
Associate of Arts - Business
Frederick Community College
Frederick, MD 05.2001 -
Skills
Office administration
Administrative support
Data entry
Computer skills
Microsoft Excel
Microsoft Word
Clerical support
Problem-solving
Time management
Appointment scheduling
Customer and client relations
Verbal communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 8 staff members.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Patient Access
OSF Healthcare Saint Joseph's Medical Center
06.2024 - Current
Marketing Director
Krietz Auto
03.2020 - 12.2023
Medical Technician
Simmonds, Martin & Helmbrecht
10.2010 - 03.2020
Associate of Arts - Business
Frederick Community College
05.2001 -