Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
26
26
years of professional experience
Work History
Operations Practice Manager/Marketing Director
Woodlands Wellness & Cosmetic Center
The Woodlands
01.2011 - Current
Responsible for overseeing office operations by maintaining employee time and attendance, monitoring practice operations, hiring and retaining employees, recording employee performance, training employees, Human Resources point of contact, EMR enhancement and troubleshooting to achieve quality care, excellent service and maximum staff productivity
Leveraged vendor relationship to improve cost savings for the practice; review accounts/set up staff trainings as needed
Ensure all service agreements and contracts are up to date as well as any licensing, credentialing, operational contracts, etc
Oversee financials regarding P&L for practice growth, opportunities, and areas of improvement
Managed financials of 4 million while overseeing growth and operations during pandemic shutdown to ensure profitability
During Government mandated closure, organized staff to do virtual consultations on both cosmetic and wellness side and shipped all product at regular rates which allowed us to maintain cash flow
Weekly review of employee timecards and Process payroll, commission calculations, 401K contributions
Perform End of Day balance reconciliation, Make bank deposits
Ensure accurate billing and coding is being done for med-spa and wellness
Maintain Medical Software
Handle Patient Portal administration
Inventory Control-Place orders for vitamins and supplements, skin care and any cosmetic materials/products needed ensure purchase orders are put into system
Ensure pricing is accurate for retail and cost, enter in all new products/services
Monthly reporting to bookkeeper for sales tax, monthly sales/inventory numbers
Work with bookkeeper and accountant, accounts payable/receivable
Lead team meetings once a month
Communicate the vision and mission of the practice while also enforcing policies and procedures according to employee manual
Manage schedule daily to ensure flow of practice on both wellness and cosmetic sides
Employee Benefits Administration for health insurance, life insurance, and 401K
Recruit and hire team members
Developed annual training for practice also facilitated staff development and new employee training
Conduct employee performance reviews
Process PTO requests
Ensure HIPAA compliance and all team members are HIPAA certified
On boarded new devices while overseeing cash flow and financials to ensure profitability and rational that new device was fit for the practice and wouldn't be competing with current inventory or would work collectively with current treatments, training of providers organized after onboarding
Emphasis is on coaching and nurturing employees' weaknesses and capitalizing on their strengths
Lobby Manager
Prosperity Bank
Houston
01.2004 - 01.2010
Develop, train, motivate, and review lobby and teller associates so employees can assist customers effectively to cross sell bank products and services
Oversee and ensure deposit and loan growth of the bank
Support banks financial goals for growth and profit by managing department expenses, increasing fee income, and preventing losses
Cash accountability, control and financial reporting
Check bank balances and reconcile accounts
Update bank account balances and report to appropriate personal
Review, maintain and service general ledger accounts (NSF, overdrafts, chargebacks etc.) Weekly reporting of general ledger accounts and update various reports
Ensure compliance with all bank regulations and laws
Business development with cash management program for commercial accounts and assisting with ACH, wire, and check payments features
Assisting in development of sales and goals with associates and helping achieve their individual goals
Have monthly meetings with staff on operation issues and training
Audit bank locations quarterly.
Cash Operations Manager
Aramark Sports & Entertainment
Houston
01.2002 - 01.2004
Managed the event day to day whether it was Football, Baseball or Rodeo
Responsible for balancing amounts of cash up to 3 million on any event
Managed team up to 25 employees
Cash accountability and control, financial reporting and operation planning
Assisted accounting department in off seasons with AP and AR.
Teller, Personal Banker, Traditional Branch Manager, In Store Branch Manager and Travel Team Leader/Trainer
Woodforest National Bank
Spring
01.1998 - 01.2002
Responsible for day-to-day operations
Managed team 10-15 associates
Responsible for profitability reports, meeting monthly goals, managing employee schedules and held weekly meetings
As a travel team leader and trainer responsible for putting a team together, that could travel within the state to open new locations and train employees
Responsible for scheduling and booking flights and hotels where needed
Instructed training classes, which consisted of Teller, Personal Banker, IRAs, ATMs, Cash Balancing, and management classes for new hires in management trainee program.
Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Education
Some College (No Degree) -
Sam Houston State University
Conroe, TX
North Harris Community College
Spring, TX
1997
High School Diploma -
Spring High School
Spring
1995
Skills
Proficient in Microsoft Office, Microsoft Excel, Microsoft PowerPoint, Word
Front Office Assistant / Social Media Manager at Bodyka Cosmetic & Wellness CenterFront Office Assistant / Social Media Manager at Bodyka Cosmetic & Wellness Center