Microsoft, Excel, PowerPoint, Google suites, Slack, Chat, Email, It troubleshooting, networking
Laura Shepherd
Crowley,Texas
Summary
Reliable Sales Associate with strengths in inventory management, training and customer service. Friendly, knowledgeable and hard-working team player. Proven success in satisfying sales objectives and securing repeat patronage.
Overview
7
7
years of professional experience
Work History
Member Enrollment Specialist
Papa Incorporated
Remote, FL
11.2021 - 05.2024
- Researched and analyzed customer feedback to identify areas of improvement.
- Reviewed documents for accuracy prior to submission or publication.
- Provided technical support for users experiencing difficulties with software applications.
- Maintained accurate records of customer interactions and feedback.
- Developed and implemented specialized procedures for customer service operations.
- Assisted in developing strategies to increase customer satisfaction levels.
- Performed quality assurance testing on newly developed software applications.
- Coordinated with other departments to ensure efficient workflow processes.
- Provided technical support for customers in resolving complex issues.
- Conducted regular meetings with staff to review progress and address any concerns.
- Participated in ongoing training and compliance activities.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Worked closely with human resources to support employee management and organizational planning.
- Audited company's legal documents to verify compliant policies and procedures.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Implemented strategies to take advantage of new opportunities.
- Analyzed key performance indicators to identify effective strategies.
- Monitored industry news, developments, and trends related to our products and services.
- Ensured compliance with company policies and procedures at all times.
- Resolved customer complaints promptly and effectively.
- Collaborated with marketing teams to develop promotional materials that highlighted the features of our products.
- Maintained accurate records of all sales activities in the company's CRM system.
- Generated leads through cold calling, online searches, and referrals from existing clients.
- Developed relationships with customers by providing excellent customer service.
- Coached new employees on best practices for closing deals quickly and efficiently.
- Attended meetings with current and prospective customers to discuss their business needs.
- Maintained accurate records of customer interactions and transactions.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Assisted large number of customers per day in finding or selecting items.
- Regularly met or exceeded established sales goals by implementing strategic closing techniques.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Improved customer service feedback scores through outstanding service.
- Developed and maintained key relationships with consumers and businesses through effective communication strategies and interpersonal skills.
- Reviewed files, recordings, and other documents to obtain information to respond to requests.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Processed orders through company system and coordinated product deliveries.
- Continuously met sales goals via strategic prospecting.
- Developed key customer relationships to increase sales.
Sales Manager
Thomas L. Cardella and Associates
Alamogordo, NM
01.2017 - 06.2020
- Established relationships with key clients, while maintaining existing customer base.
- Maintained accurate records of all transactions between customers and company representatives.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Implemented process changes to streamline sales department workflow.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Created and presented monthly reports to management on sales performance.
- Participated in negotiations with vendors regarding product purchases or contracts.
- Developed pricing strategies that would maximize profits while still remaining competitive in the market.
- Managed daily operations of sales department, including supervision of staff members.
- Collaborated with marketing team to create promotional materials for target customers.
- Developed and implemented sales strategies to increase market share.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Executed strategic sales plans to expand customer base and revenue.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
- Performed sales consultations and educated clients on products and services.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Developed and significantly grew assigned territory using strong engagement and marketing skills.
- Resolved customer complaints regarding sales and service.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Coached, developed and motivated team to achieve revenue goals.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Supported sales team members to drive growth and development.
- Enhanced sales volume through skilled support to both new and inactive customers.
Education
Associate of Science - Information Technology
Tarrant County Community College
Arlington, TXSkills
- Supply Management
- Maintenance and repair
- Customer Relations
- Root Cause Analysis
- Quality Assurance
- Emergency Response
- Resource Allocation
- Manual Dexterity
- Machinery Maintenance
- System installations
- Proficient in [Software]
- Documentation Management
- Quality Assessment
- Expert in [Software]
- Schematics Interpretation
- Management collaboration
- Advanced Communication
- Expert Problem Solving
- Idea Development and Brainstorming
- Team Collaboration
- Interpersonal Communication
- Adaptability
- Problem-Solving
- Improvement plan knowledge
- Process Improvement
- Written Communication
- Effective Communication
- Self Motivation
- Goal Setting
- Business Development
- Active Listening
- Issue Research
- Decision-Making
- Team building
- Time Management
- Teamwork and Collaboration
- Experience in leadership
- Relationship Building
- Quantitative skills
- Problem-solving aptitude
- Content management expertise
- Logistics Coordination
- Multitasking
- Reliability
- Excellent Communication
- Continuous Improvement
- Professionalism
- Attention to Detail
- Program Evaluation
- Time management abilities
- Adaptability and Flexibility
- Professional Demeanor
- Analytical Thinking
- Task Prioritization
- Problem-solving abilities
- Data Analysis
- Commission structures
- Analytical Skills
- Organizational Skills
- Interpersonal Skills
Accomplishments
- I was at Thomas L. Cardella for 6 months when I received a promotion to management. While in management, sales went up to 99.6% from 78.5 %. I am a motivator, employees under me expressed that I teach well so that they can understand and that I am strict but fair. They expressed that I was the best manger they had, had there and that they loved working under me. I always recognized all employee's efforts and achievements. While in a sales role there I always exceeded my sales targets and was the top sales associate for 6 months straight leading to my managerial promotion. I received 6 top salesman awards
Software
Interests
Dallas Cowboys Football, Volleyball, Skating, Corn hole, Swimming, Music, Cooking, Technology, Decorating and a fashionista, also, animals, I love animals
Timeline
Member Enrollment Specialist
Papa Incorporated
11.2021 - 05.2024
Sales Manager
Thomas L. Cardella and Associates
01.2017 - 06.2020
Associate of Science - Information Technology
Tarrant County Community College