Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Laura Shinn

Laura Shinn

Citrus Heights,CA

Summary

Dynamic Service Manager with extensive experience at Olive Garden, excelling in guest relations and leadership. Proven track record of enhancing sales through effective communication and product knowledge. Communicative and team player-oriented, with skills in coaching and task delegation.

Overview

10
10
years of professional experience

Work History

Service Manager (Hosts, To Go Specialists and Bartenders)

Olive Garden
Roseville/Folsom
04.2022 - 07.2025
  • Developed host staff by coaching them through various interactions with the guests.
  • Focused on On Time/Accuracy for To-Go Specialists through the “triple check” system.
  • Increased sales through ensuring product knowledge and guest connection with staff.

Bartender

Olive Garden
Folsom
01.2021 - 04.2022
  • Prepared and served a variety of alcoholic and nonalcoholic drinks in compliance with Olive Garden standards.
  • Upsold drinks and appetizers to contribute to the growing sales of the restaurant.
  • Managed cash handling and tip outs with accountability and accuracy.

Service Professional

Olive Garden
Folsom
08.2020 - 04.2022
  • Checked in with guests during their meals to ensure 100% satisfaction and to resolve issues in a timely and efficient manner.
  • Maintained a clean and organized work area for the team and myself, which followed all safety and sanitation protocols.
  • Delivered high quality, friendly, attentive service to guests in a fast-paced restaurant.

Server

Olive Garden
Folsom
01.2018 - 04.2022
  • Took guests’ orders and made suggestions to guests needs.
  • I made sure items were stocked and filled for the shift, helped clean the dining room, and assisted guests with refills.
  • Gave guests exceptional service and made them feel like family.

To Go Specialist/Delivery Specialist

Olive Garden
Folsom
06.2017 - 04.2022
  • I took and prepared guest orders to specific wants and needs professionally and consistently, using the 'triple check system.'
  • Delivered quick, accurate service while making the guest feel valued.
  • Presented meal bundles professionally and plentifully to business corporations and offices.
  • Partook in hospi visits and advertisement of Olive Garden delivery services.

Certified Trainer

Olive Garden
Folsom
05.2017 - 04.2022
  • Helped train and support new team members, answering questions they have, so that they are ready to hit the floor.
  • Acted as go-to-people if the new hires had any questions or needed feedback.
  • Worked side by side with managers to make sure we were on the same page with training and expectations.

Host

Olive Garden
Folsom
08.2015 - 04.2022
  • Greeted the guests with a warm welcome and smile.
  • Answered phone calls and provided guests with wait times.
  • Escorted guests to their seats and created friendly conversation.

Education

Diploma -

Liberty High School
Bakersfield
06.2010

Skills

  • Leadership
  • Time Management
  • Guest Relations
  • Communication
  • Active Listening
  • Critical Thinking
  • POS System
  • Safety and Sanitation
  • Customer Service
  • Hospitality

Affiliations

  • Completed Darden's Certified Trainer program. I am certified in training Hosts, To-Go/Delivery Specialists, Servers, Bartenders and Service Professionals.

Timeline

Service Manager (Hosts, To Go Specialists and Bartenders)

Olive Garden
04.2022 - 07.2025

Bartender

Olive Garden
01.2021 - 04.2022

Service Professional

Olive Garden
08.2020 - 04.2022

Server

Olive Garden
01.2018 - 04.2022

To Go Specialist/Delivery Specialist

Olive Garden
06.2017 - 04.2022

Certified Trainer

Olive Garden
05.2017 - 04.2022

Host

Olive Garden
08.2015 - 04.2022

Diploma -

Liberty High School

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