Laura Sicre
Long Beach ,CA
Summary
Organized Food Delivery Driver offering consistent record of fast deliveries and friendly service. Satisfies customers consistently by working fast, answering questions and accurately handling payments. Knowledgeable about different restaurants' procedures and promotions and skilled at handling concerns.
Highly successful Food Delivery Driver coordinates routes and delivery schedules to maximize performance and customer satisfaction. Motivated to satisfy customers and promotes word of mouth referrals and repeat business.
Overview
5
5
years of professional experience
Work History
Driver
360 Health Care Management
01.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Communicated with customers to provide delivery updates and confirm delivery locations.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
- Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
- Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
- Obtained signatures from customers upon delivery of goods.
- Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
- Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
- Assisted in warehouse operations when needed, contributing to overall team efficiency and productivity goals attainment.
- Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
- Provided exceptional service to clients, leading to increased repeat business and positive feedback.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
- Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
- Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
- Improved route efficiency, leading to reduction in average delivery times.
- Addressed and resolved customer inquiries and concerns, fostering positive relationships.
- Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
- Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
- Enhanced team morale by providing support and assistance during peak delivery periods.
- Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
- Participated in safety training and workshops, applying learned techniques to daily driving practices.
- Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
- Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
- Improved fuel efficiency by implementing strategic driving routes and practices.
- Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
- Reduced incidents of late deliveries by implementing effective time-management strategies.
- Reduced delivery times with careful planning and route optimization.
- Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
- Maintained clean and organized vehicle, enhancing professional image of company.
- Drove safely in various weather and road conditions to avoid accidents.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Food Delivery Driver
DoorDash
05.2019 - Current
- Developed and maintained professional relations between customer, store personnel and company.
Food Delivery Driver
DoorDash
01.2020 - 01.2023
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Followed traffic laws during delivery for safety of pedestrians and other vehicles.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
- Verified orders prior to completing deliveries to avoid customer complaints.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
- Kept delivery vehicle clean and neat to maintain company's professional reputation.
- Collaborated with restaurant staff to confirm order accuracy before delivery.
- Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
- Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
- Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
- Communicated proactively with management about potential issues or delays in delivery times.
- Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
- Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
- Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
- Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
- Addressed issues and resolved customer complaints to establish trust and reliability.
- Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
- Increased repeat business by providing friendly and professional service to customers.
- Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
- Developed and maintained professional relations between customer, store personnel, and company.
- Handled cash transactions accurately, maintaining financial integrity during each shift.
- Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
- Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
- Navigated through diverse routes to optimize delivery times, ensuring customer satisfaction.
- Improved delivery times with strategic planning and knowledge of local traffic patterns.
Driver
Lyft
05.2019 - 05.2020
- Upheld high standards of professionalism and discretion when working with high-value clients.
Education
John Glenn High School
2000
Skills
- Safe Driving
- Order Verification
- Customer Needs Assessments
- Valid Driver's License
- Smartphone with Unlimited Data
- Hardworking and Responsible
- GPS Navigation
- Customer Loyalty
- Delivering Food
- Professional Relationships
- Motor Vehicle Operation
- Heavy Lifting
Timeline
Driver
360 Health Care Management
01.2023 - Current
Food Delivery Driver
DoorDash
01.2020 - 01.2023
Food Delivery Driver
DoorDash
05.2019 - Current
Driver
Lyft
05.2019 - 05.2020
John Glenn High School
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