Laura Sikes
Blandford,MA
Summary
Resourceful Human Resources Manager offers employee relations and business management expertise paired with first-rate communication and problem-solving abilities. Strategic and well-rounded professional seasoned in managing and overseeing various aspects of HR. Commended for building trusting relationships within the organization to support business needs.
Overview
29
29
years of professional experience
Work History
Merchandise/Human Resources Manager
Marshalls
Enfield, CT
01.2014 - Current
- Led recruitment efforts to attract top talent for retail management positions.
- Identified, screened and interviewed potential employees.
- Developed employee training programs to enhance staff skills and performance.
- Conducted performance evaluations to provide feedback and support career development.
- Managed employee relations, addressing concerns and resolving conflicts effectively.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Analyzed employee feedback to improve retention strategies and engagement initiatives.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
- Encouraged open communication, promoting positive and pro-employee work environment.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Oversaw benefits administration, ensuring employees received accurate information and support.
- Directed HR programs, policies and processes to improve operational efficiency.
- Ensured compliance with federal, state and local employment laws.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Led customer service team to enhance client satisfaction and loyalty.
- Implemented policies to streamline complaint resolution processes.
- Oversaw daily operations to ensure high-quality service delivery.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Merchandise Manager
K&G Fashion Superstore
Manchester, Connecticut
04.2009 - 01.2014
- Managed inventory levels to optimize product availability and reduce stockouts.
- Developed merchandise displays that increased customer engagement and sales.
- Oversaw daily operations to ensure high-quality service delivery.
- Coordinated cross-departmental communication to effectively resolve customer issues.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Developed training programs for new customer service representatives.
Store Manager
Steve&Barry’s
Springfield, MA
11.2007 - 04.2009
- Trained and developed staff to enhance customer service skills.
- Built strong relationships with customers to foster loyalty and retention.
- Supervised daily store operations and managed inventory levels effectively.
- Ensured compliance with company policies and safety standards consistently.
Human Resources Manager/Operations Manager
The BonTon Store
Westfield, MA
09.1997 - 09.2007
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates based on merit and relevance to the job.
- Fostered positive work environment by advising employees on best practices and overseeing HR training initiatives.
- Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on the basis of merit and relevance with job.
- Identified operational weaknesses and implemented strategies to enhance people, programs, and processes.
- Compiled reports to provide management with accurate information and comply with policies and procedures.
Education
Gateway Regional
Huntington , MaSkills
- Recruitment strategy
- Employee training
- Performance evaluation
- Benefits management
Timeline
Merchandise/Human Resources Manager
Marshalls
01.2014 - Current
Merchandise Manager
K&G Fashion Superstore
04.2009 - 01.2014
Store Manager
Steve&Barry’s
11.2007 - 04.2009
Human Resources Manager/Operations Manager
The BonTon Store
09.1997 - 09.2007
Gateway Regional