Laura Silva
Jarrell,TX
Summary
Enthusiastic Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Proven problem solving skills with ability to consider alternative and innovate solutions. Motivated to learn, grow and excel.
Overview
8
8
years of professional experience
Work History
Bakery Department Manager
HEB Grocery Store
06.2020 - Current
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Maximized productivity through effective delegation of tasks among team members according to skill level and workload capacity.
- Successfully introduced new product lines that catered to evolving customer preferences while maintaining traditional offerings for loyal clientele.
- Spearheaded seasonal menu planning efforts, incorporating festive ingredients into unique offerings that drove customer interest during holiday periods.
- Consistently met or exceeded health department inspection standards by prioritizing cleanliness throughout the Bakery Department''s daily operations.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Streamlined bakery operations by creating efficient production schedules based on demand trends and customer needs.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Lead Customer Service Representative
HEB
11.2017 - 12.2020
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds.
- Assisted in coordinating primary staff to guarantee optimum duty coverage.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Cashier
Mi Tradicion
03.2017 - 10.2017
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Operated cash register for cash, check and credit card transactions with 100% accuracy.
Sales Associate
Electroclimas
06.2016 - 11.2016
- Tracked stock using company inventory management software.
- Completed orders through POS system and organized product deliveries to meet customer timetables.
- Educated customers on product guarantees to enhance sales.
Education
High School Diploma -
CBTis
No Degree -
Austin Community Collage
Skills
- Sales expertise
- Order Fulfillment
- Money handling abilities
- Staff education and training
- Industry Analyst Relations
- Bilingual - Spanish
- Record keeping strengths
- Retail store support
- Attention to detail
- Stocking and replenishing
- Receiving support
- Complaint resolution
Timeline
Bakery Department Manager
HEB Grocery Store
06.2020 - Current
Lead Customer Service Representative
HEB
11.2017 - 12.2020
Cashier
Mi Tradicion
03.2017 - 10.2017
Sales Associate
Electroclimas
06.2016 - 11.2016
High School Diploma -
CBTis
No Degree -
Austin Community Collage
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