Laura Silverman
Post Falls,Idaho
Summary
Dedicated Consultant bringing dynamic skills in client oversight, issue resolution, and presentation. Successful juggling multiple tasks and projects simultaneously. Excellent business knowledge within the field. Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
8
8
years of professional experience
Work History
Consultant
Pure Romance
Post Falls, ID
01.2017 - Current
- Managed multiple projects simultaneously ensuring timely completion within budget constraints.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Organized client meetings to provide project updates.
- Analyzed complex information from multiple sources to identify patterns or trends.
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Implemented strategies to take advantage of new opportunities.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Booked conference rooms or other facilities necessary for meetings or events.
- Organized files, both digital and physical, ensuring accuracy and completeness of information stored therein.
- Scheduled and confirmed appointments.
- Answered phone calls and responded to emails in a professional manner.
- Provided advice on operational processes, business development initiatives, organizational changes and other areas of improvement.
Child Care Center Teacher
A Place For kids
Post Falls, ID
01.2018 - 01.2019
- Developed positive relationships with parents by keeping them informed of their child's progress.
- Participated in staff meetings to discuss best practices for engaging young learners.
- Read stories aloud to the class while encouraging discussion afterwards.
- Enforced rules regarding safety regulations at all times.
- Utilized various teaching methods such as storytelling, role-playing, games to engage students in the learning process.
- Provided a safe, secure, and stimulating environment for children to learn and grow.
- Instructed students in basic educational skills such as reading, writing, math, science, social studies, art and music.
- Observed behavioral issues to alert parents or guardians.
- Read aloud and played alphabet games to encourage early literacy.
- Introduced learning activities and imaginative play to teach children to explore.
Customer Service Representative
Wells Fargo Bank, N.A.
Beaverton, Oregon
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Customer Service Representative
T-Mobile, Custom Wireless
Hillsboro, OR
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Scanning Clerk
Datapro Computer Systems
Spokane, WA
- Scanned both sides of each document at a resolution suitable for optical character recognition.
- Ensured that all scanned images were clear and legible prior to archiving or storage.
- Conducted quality control checks on all scanned documents to ensure compliance with established standards.
- Resolved customer complaints about document scanning services in an efficient manner.
- Provided technical support to staff members regarding document scanning processes and procedures.
- Monitored scanner performance indicators such as throughput rate, image quality, productivity levels.
- Created backup copies of important records after successful completion of the scanning process.
- Maintained a record of all scanned documents and files for future reference.
- Organized physical files according to specific criteria before initiating the scanning process.
- Compiled statistics on the number of pages scanned per day, week, month for reporting purposes.
- Verified accuracy of scanned documents against corresponding paper originals.
- Processed multi-page documents using sheet feeders or flatbed scanners as required by job specifications.
- Troubleshot any issues related to scanning equipment, such as jams or malfunctions.
- Performed data entry tasks to update electronic databases with relevant information from scanned documents.
Education
Cosmetologist -
Toni & Guy Hairdressing Academy - Coeur D'Alene
Coeur D'alene, ID07-2012
High School Diploma -
Mckay High School
Salem, OR06-2005
Skills
- Employee Management
- Problem-Solving
- Goal Setting
- Software troubleshooting
- Issue Resolution
- Project Leadership
- Customer Relationship Management
- Client Relationships
- Strategic Planning
- Work Planning and Prioritization
Timeline
Child Care Center Teacher
A Place For kids
01.2018 - 01.2019
Consultant
Pure Romance
01.2017 - Current
Customer Service Representative
Wells Fargo Bank, N.A.
Customer Service Representative
T-Mobile, Custom Wireless
Scanning Clerk
Datapro Computer Systems
Cosmetologist -
Toni & Guy Hairdressing Academy - Coeur D'Alene
High School Diploma -
Mckay High School