Laura Simmons
Schroon Lake,NY
Summary
Experienced Store Manager professional with strong leadership and relationship-building skills. Technically-savvy with outstanding relationship building, training and merchandising. Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries. Skilled Supervisor with experience in retail industry. Familiar with administrative system clerk duties. As management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
16
16
years of professional experience
Work History
Store Manager
Dollar Tree
12.2018 - Current
- Oversaw daily operations, ensuring optimal store performance and customer satisfaction.
- Managed inventory levels, implementing strategies to reduce shrinkage and improve stock accuracy.
- Trained and mentored staff, fostering a collaborative environment to enhance team productivity.
- Developed promotional displays, driving sales through effective merchandising techniques.
Shift Supervisor
Rite Aid
01.2012 - 11.2018
- Responded to and resolved customer questions and concerns.
- Applied security, safety and loss prevention strategies during shifts.
- Completed store opening and closing procedures, including setting up registers and checking products.
- Worked with team members to improve performance and implement training updates.
- Helped store management meet standards of service and quality in daily operations.
- Set up advertising signs and displays on shelves, counters and tables.
- Processed credit cards, checks, gift cards and coupons.
- Established and maintained a positive work environment.
- Lifted and maneuvered boxes weighing up to [Number] pounds.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Maintained clean, neat and properly stocked check stand area.
- Assisted customers with carry-out service.
- Monitored temperature of cases, shelves and storage areas and reported failures to the manager.
- Inventoried and restocked items throughout day.
- Managed customer flow and backed up lines to reduce checkout wait time.
- Kept store floor free of hand baskets and shopping carts.
- Removed discontinued, old and slow-moving items from shelves.
- Delivered quality service by providing a warm and welcoming environment.
- Unloaded customer bags into cars.
- Developed knowledge about products and sales items to answer shoppers' questions.
- Supervised, trained and developed team members in accordance with company policies and procedures.
Sales Associate
Boscov's
01.2010 - 06.2012
- Answered questions regarding the store and its merchandise.
- Kept work areas clean and neat at all times.
- Monitored entrances, exits and fitting rooms for signs of theft.
- Developed positive customer relationships through friendly greetings and excellent service.
- Reported incidents to management.
- Stocked shelves and supplies and organized displays.
- Provided repeat customers with exceptional care and attention.
- Suggested accessories and complementary purchases.
- Verified that all customers received receipts for purchases.
- Directed individuals to merchandise locations.
- Organized racks and shelves to maintain the visual appeal of the store.
- Greeted customers and ascertained customers' needs.
- Prepared merchandise for sales floor.
- Accepted and processed returns.
- Worked collaboratively in team environment.
Education
high school - GED
Skills
- Interpersonal and written communication
- Conflict resolution
- Materials preparation
- Code validation skills
- Pricing tool development
- Self-motivated
- Team leadership
Timeline
Store Manager
Dollar Tree
12.2018 - Current
Shift Supervisor
Rite Aid
01.2012 - 11.2018
Sales Associate
Boscov's
01.2010 - 06.2012