Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Sins

Pittsburgh,PA

Summary

Dynamic Medical Assistant and Office Manager with a proven track record at WorkWell and Concentra Urgent Care, excelling in patient care and clinical documentation. Skilled in phlebotomy and HIPAA compliance, I enhance patient satisfaction through compassionate service and efficient appointment management, ensuring a seamless healthcare experience. Reliable team player dedicated to quality care.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Server

Texas Roadhouse
10.2021 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
  • Built rapport with guests to enhance their dining experience and encourage return visits.

Medical Assistant

Workwell Physicians, PC
03.2020 - 05.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.

Medical Assistant/Office Manager

Concentra Urgent Care
01.2014 - 03.2020
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
  • Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
  • Contributed to clean and safe clinic environment by adhering to sanitation protocols.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Completed EKGs and other tests based on patient presentation in office.
  • Measured patient pulse oximetry.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Certificate of Completion - Health Services/Medical Assisting

Everest Institute
Pittsburgh

High School Diploma -

Baldwin Whitehall School District
Pittsburgh
06-1999

Skills

  • HIPAA compliance
  • Patient scheduling
  • Customer service
  • Medical terminology knowledge
  • Vital signs monitoring
  • Direct patient care
  • Clinical documentation
  • Phlebotomy
  • Reliable team player
  • Electronic health records
  • CPR
  • Specimens collection and processing
  • Maintaining confidentiality
  • Appointment setting
  • Patient flow management
  • Sterilization techniques
  • Inventory and supply management
  • Simple dressings
  • Medical supply inventory
  • Medical office administration
  • Complex Problem-solving
  • Compassionate

Certification

CPR

Timeline

Server

Texas Roadhouse
10.2021 - Current

Medical Assistant

Workwell Physicians, PC
03.2020 - 05.2025

Medical Assistant/Office Manager

Concentra Urgent Care
01.2014 - 03.2020

Certificate of Completion - Health Services/Medical Assisting

Everest Institute

High School Diploma -

Baldwin Whitehall School District

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