Hi, I’m
Laura Skelton
Customer Service
Spring City,TN
Summary
Detail-focused Assistant Store Manager known for creating eye-catching merchandise displays. Proven effectiveness boosting revenue by optimizing staff and promotions utilization. Reliable and dedicated approach to incorporating excellent interpersonal skills. Goal-driven Assistant Store Manager with 8-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings. Pragmatic Assistant Store Manager accomplished in delivering exemplary sales and marketing results to drive retail growth. Offers resourceful approach to working with peers, sales associates and upper management. Detail-oriented leader successful at capitalizing on CRM opportunities. Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
5
years of professional experience
Work History
Dollar GeneralSpring City, TN
Assistant Store Manager
04.2021 - 07.2022
Job overview
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Handled scheduling for store shifts to achieve adequate staffing.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Scheduled staff to assign employee shifts according to departmental and business needs.
- Created engaging merchandise presentations to motivate impulse purchases.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Managed over 50 customer calls per day, along with multiple customer service and corporate calls per week.
City Sliquors LLCLa Vergne, TN
Cashier
11.2018 - 08.2020
Job overview
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Helped with purchases and signed customers up for rewards program.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Discounted purchases by scanning and redeeming coupons.
- Processed refunds for worn, damaged and broken merchandise.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
- Completed advanced cashiering functions such as processing returns, payment reversals and exchanges.
- Helped fellow cashiers resolve technical, service and customer issues to maintain team efficiency and customer satisfaction.
- Prepared daily cash register drawers by carefully counting out correct change levels and documenting totals.
- Processed payments promptly for customers to exceed productivity standards.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Backed up entire crew department by stocking shelves, retrieving products and helping customers.
- Offered every customer immediate and targeted attention to meet needs and promote sales or tasting offerings.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Performed merchandising and signage updates during weekly and seasonal promotional changes.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Collected, tracked and distributed payments for special services such as special orders and keg sales.
- Placed new supply orders to meet special order needs and expected customer demands.
Tractor Supply CompanySmyrna, TN
Team Lead
04.2015 - 07.2016
Job overview
- Delegated daily tasks to team members to optimize group productivity.
- Monitored team progress and enforced deadlines.
- Fostered positive employee relationships through communication, training and development coaching.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Organized and prioritized incoming work orders and optimized team workflows and resources to handle dynamic demands.
- Collaborated with management team to implement new work procedures or policies.
- Rotated through series of different stations based on team needs.
- Followed staffing strategies to achieve production goals.
- Conducted thorough quality checks to verify conformance to specifications.
- Operated forklifts and overhead cranes to move supplies and finished products.
- Implemented performance, quality and efficiency measures to achieve aggressive production goals.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality and conformance.
- Utilized coaching and leadership principles to enhance internal and external team dynamics.
- Assigned projects and distributed tasks to team members as per area of expertise.
- Conferred with other supervisors to coordinate operations and activities within or between departments.
KrogerLa Vergne, TN
Cashier/Deli Worker
07.2014 - 02.2015
Job overview
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Organized ingredients and restocked supplies to prepare for busy periods.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
- Checked signage and pricing to verify accurate displays on counters and in cases.
- Followed recipes and customer requests to prepare meals.
- Distributed new item samples to customers to provide opportunities for individuals to try products before purchase.
- Updated food displays, cases and other customer-facing areas to increase sales of special items.
- Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness.
- Responded to customer questions regarding product availability.
- Offered samples to promote and upsell specials.
- Created aesthetically pleasing food arrangements for special orders and party trays.
- Documented and entered special orders for event catering and party trays.
- Operated cash register to accept and process cash, check, card and mobile payments.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
- Cleaned and stocked front-end areas with register tapes and ribbons.
- Complied with cash handling procedures to meet regional cashier variance policy.
- Welcomed customers, offering assistance to help find store items.
- Processed customer payments quickly and returned exact change and receipts.
- Scanned items and checked pricing on cash register for accuracy.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Built and maintained productive relationships with employees.
- Placed merchandise in bags or boxes and gave packages to customers.
- Resolved issues with cash registers, card scanners and printers.
Education
Lavergne High SchoolLa Vergne, TN
High School Diploma
05.2014
Skills
- Strategic Planning
- Customer relations and retention
- Records maintenance
- Sales Techniques
- Merchandising
- Records management
- Supervision and training
- Performance improvements
- Proficient in Microsoft office
- Schedule management
- Work Planning and Prioritization
- Sales Promotion, coaching and mentoring
- Store Opening and Closing
- Time Management
- Records Organization and Management
- Assignment Delegation
- Retail Operations
- Pricing and Markdowns
- Transaction Processing
- Attention to Detail
- Customer Service
- Stock Rotation and Management
- Complaint Resolution
- Verbal and Written Communication
- Theft Reduction
- POS Terminal Operations
- Payroll Administration and Timekeeping
- Order Management
- Answering Customer Questions
- IOS Systems
- Cash Handling and Reconciliation
Languages
English
Native or Bilingual
Timeline
Assistant Store Manager
Dollar General
04.2021 - 07.2022
Cashier
City Sliquors LLC
11.2018 - 08.2020
Team Lead
Tractor Supply Company
04.2015 - 07.2016
Cashier/Deli Worker
Kroger
07.2014 - 02.2015
Lavergne High School
High School Diploma
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