Summary
Overview
Work History
Education
Skills
Timeline
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Laura Smith

Denham Springs,LA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Certified Nursing Assistant to Nurse Technician

OLOL Children's Hospital
07.2016 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with bathing, and teeth brushing.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Hostess

PF Changs Restaurant
05.2017 - 12.2017
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Daycare Teacher

Fundamentals Early Learning Center
10.2015 - 05.2016
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Monitored classroom to verify safe and secure environment.
  • Organized and supervised large and small group activities.

Concession Stand Worker

Aqua Pards
06.2015 - 08.2015
  • Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
  • Maintained clean, organized workspace according to operational standards.
  • Consistently provided friendly service to promote better customer engagement.
  • Maintained high standards of customer service in high-volume, fast-paced operations.
  • Handled cash and processed payments, sorting bills, and maintaining records of transactions.
  • Monitored inventory and notified management of deficiencies or shortages.
  • Responded to customer complaints to help resolve issues.

Cashier

Menchies Yogurt
09.2014 - 02.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Cleaned and maintained soft-serve frozen yogurt dispensing equipment.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
  • Observed health code regulations and internal policies for cleaning and sanitizing.
  • Promoted frozen yogurt flavors and toppings to customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.

Education

Bachelor of Science - Nursing

Franciscan Missionaries of Our Lady University
Baton Rouge, LA
12.2023

Skills

  • Quality Patient Care
  • Family Communication
  • PICU experience
  • Inpatient Care
  • Transporting Patients
  • Output Monitoring and Reporting
  • Willing to Help Other Team Members
  • Familiar with ICU Equipment and Policies
  • Complex Problem-Solving
  • Family Support and Assistance

Timeline

Hostess

PF Changs Restaurant
05.2017 - 12.2017

Certified Nursing Assistant to Nurse Technician

OLOL Children's Hospital
07.2016 - Current

Daycare Teacher

Fundamentals Early Learning Center
10.2015 - 05.2016

Concession Stand Worker

Aqua Pards
06.2015 - 08.2015

Cashier

Menchies Yogurt
09.2014 - 02.2015

Bachelor of Science - Nursing

Franciscan Missionaries of Our Lady University

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Laura Smith