Laura Smith
Buffalo,NY
Summary
Organized and methodical administrative professional seeking clerical support role where I can apply my aptitude for problem-solving and maintaining efficient systems. Seeking to share my expertise in a collaborative role so that I can improve office record keeping through my excellent written and verbal communication skills, consistent focus, and ability to take initiative to spot and resolve potential issues.
Overview
23
23
years of professional experience
Work History
Contact Representative
The IRS
- Provided taxpayers with information and payment options for items like filing taxes or understanding auditing procedure
- Interpreted and applied applicable portions of basic tax law and regulations, in order to advise, inform, assess and collect taxes.
Senior Operations Representative
Citigroup
- Performed data entry of all department outgoing payments
- Wrote policies and procedures for department as needed
- Maintained weekly schedule for team members
- Managed department in absence of supervisor.
Operations Assistant
HSBC USA
- Processed checks and customer payments in the Retail Lockbox department.
Operations Assistant II
HSBC Mortgage Corp
- Worked in File Retention Department
- Performed the following duties: filing, interfiling, data entry, overseeing the delivery of mortgage files and documents, research, copying, and faxing
File Clerk/ Home Equity Assistant
The Buffalo City Mission, American Red Cross
Family Promise of WNY
07.2023 - 10.2023
- Superior Staffing
- Filing, interfiling, file pulling, and data entry duties.
Mail/File Clerk
Continental Commercial Group of NY
06.2000 - 01.2004
- Processed incoming and outgoing mail
- Scanned closed file documents into document scanner
- Maintained a professional filing system.
Education
Associate Degree - Interactive Media Design
- Dean's List [Semester and Year]
Associate Degree - Information Technology
- Dean's List [Semester and Year]
Skills
- Skills & Abilities
- Microsoft Office, Typing, Time Management, Organization, Active Listening
Timeline
File Clerk/ Home Equity Assistant - The Buffalo City Mission, American Red Cross
Family Promise of WNY
07.2023 - 10.2023
Mail/File Clerk - Continental Commercial Group of NY
06.2000 - 01.2004
Contact Representative - The IRS
Senior Operations Representative - Citigroup
Operations Assistant - HSBC USA
Operations Assistant II - HSBC Mortgage Corp
Bryant & Stratton College Online - Associate Degree, Interactive Media Design
Bryant & Stratton College Online - Associate Degree, Information Technology
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