Laura Smith
Spartanburg,SC
Summary
Results-driven management professional with strong focus on team collaboration and achieving goals. Proven track record of effective leadership, operational efficiency, and adaptability in dynamic environments. Skilled in strategic planning, process optimization, and fostering productive team cultures. Known for reliability and flexibility in meeting changing needs.
Overview
27
27
years of professional experience
Work History
Area Manager
FedEx Ground
08.2020 - Current
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate Operation Supervisors, Trainers and Package handlers on best practices and procedures to increase productivity.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
- Mentored Operation Supervisors, providing guidance on best practices and professional development opportunities.
- Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
- Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
- Developed comprehensive training programs that equipped Package Handler Trainers with the skills necessary for success in their roles.
Operations Manager
FedEx Ground
08.2017 - 08.2020
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with Management staff, QA, Linehaul and Package Handlers.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
Package Handler
FedEx Ground
08.2016 - 08.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Followed verbal and written instructions to properly move and ship products.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Boosted team performance with consistent punctuality, maintaining a strong attendance record throughout employment tenure.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Maintained high levels of accuracy in package scanning to ensure proper tracking, leading to fewer lost packages.
- Contributed to reduction in workplace injuries, following strict adherence to safe working habits in the unload and load sides.
- Supported peak season demands by volunteering for extra shifts, ensuring no delays in package processing.
Salon Owner/Operator
Impressions Hair Salon
01.1998 - 04.2014
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Managed salon operations efficiently, ensuring smooth day-to-day functioning and top-quality customer experiences.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
- Increased customer retention through exceptional service and consistent follow-up communication.
- Expanded salon offerings by staying current with industry trends, incorporating new treatments into service menu as appropriate.
- Optimized scheduling procedures to maximize appointment efficiency while accommodating client needs and minimizing wait times.
- Maintained accurate financial records by tracking expenses, managing budgets, and analyzing sales data for informed decision-making purposes.
- Enhanced client satisfaction by offering personalized hair and beauty services tailored to individual preferences.
- Coached employees on best practices in hair styling, coloring techniques, and other beauty treatments for professional growth.
- Provided financial management through preparation of bank deposits and settlement of sales, returns, and transaction reports.
- Implemented targeted marketing strategies that attracted new clients and increased overall revenue.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Trained and motivated employees to perform daily business functions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Introduced loyalty programs to incentivize repeat business from satisfied customers.
- Recruited talented stylists and support staff to maintain a high level of expertise within the salon team.
- Streamlined inventory management processes to ensure timely ordering of necessary supplies while minimizing waste.
- Fostered a collaborative team atmosphere by regularly holding staff meetings and encouraging open communication among employees.
- Learned and remained updated on statutory requirements and regulations.
- Conducted regular competitor analysis to stay ahead of market trends as well as continually refining services offered in response.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
State Licensed Insurance Agent -
Greenville School of Insurance License
Greenville, SC04-2005
State Licensure - Nail Tech/Salon Business Management
Academy of Hair Technology
Taylors, SC06-1999
High School Diploma -
Travelers Rest High School
Travelers Rest, SC06-1992
Skills
- Team leadership
- Operations management
- Relationship management
- Operations
- Staff training and development
- Goals and performance
- Systems and software expertise
5 Star Award winner, Caring for others Award, Susan Edwards Award, Safety Stand Out Award
5 Star Award recipient for 2024, FedEx caring for others Award 2024 for the CARO district
Timeline
Area Manager
FedEx Ground
08.2020 - Current
Operations Manager
FedEx Ground
08.2017 - 08.2020
Package Handler
FedEx Ground
08.2016 - 08.2017
Salon Owner/Operator
Impressions Hair Salon
01.1998 - 04.2014
State Licensed Insurance Agent -
Greenville School of Insurance License
State Licensure - Nail Tech/Salon Business Management
Academy of Hair Technology
High School Diploma -
Travelers Rest High School
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