Summary
Overview
Work History
Education
Certificates
Timeline
Generic

Laura Smith

Summary

Customer Service professional with 2 years of experience seeking a dedicated role in customer support. Proven track record as a Cashier at Dollar Tree, delivering friendly and efficient service while managing transactions and maintaining organized checkout areas. Skilled in Point-of-Sale Operation, Team Collaboration, and Adaptability, ensuring seamless customer interactions.

Overview

5
5
years of professional experience

Work History

Women's Locker Room Custodian

YMCA of Wilmington NC
Wilmar
03.2026 - Current

YMCA JOB DESCRIPTION

Job Title: Custodian

ESSENTIAL FUNCTIONS:

1. Ensure Y is clean by completing all duties listed on the daily schedule and maintain

  • upkeep of assigned area and equipment. performed wet and dust mopping, dusting, trash removal,window washing,

2. Operate related motorized and non-motorized equipment.

Recorded and reported all needed repairs.

4. Ensured YMCA building and property is secure during shift and report incidents and hazardous

conditions to supervisor.

Mission Advancement: Accept and demonstrate the Y’s values. Demonstrates a desire to serve others

and fulfill community needs.

Collaboration: Work effectively with people of different backgrounds, abilities, opinions, and perceptions.

Built rapport and relates well to others. Seek first to understand the other person’s point of view, and

remained calm in challenging situations. Listened for understanding and meaning; speaks and writes

effectively. Took initiative to assist in developing others.

Operational Effectiveness: Made sound judgments, and transferred learning from one situation to

another. Embraced new approaches and discovered ideas to create a better member experience.

goals clarified tasks, planned work and actively participated in meetings.

Cleaner ( Temporary position completed)

Port City Boxing & Fitness
Wilmington
08.2024 - 10.2026
  • Maintained cleanliness and order in assigned areas using approved cleaning methods.
  • Operated cleaning equipment, including vacuums and floor polishers, efficiently.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Sanitized frequented areas and equipment using approved supplies.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
  • Followed safety guidelines and protocols to maintain a safe working environment.
  • Disposed of waste materials safely and followed recycling procedures properly.
  • Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
  • Cleaned windows, glass partitions and mirrors with cleaners and sponges.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Restocked cleaning supplies and reported shortages to management promptly.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Polished furniture to remove dust and dirt buildup.
  • Emptied wastebaskets and replaced liners.
  • Scrubbed walls to remove scuff marks or stains.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.

Prep Cook

WingStop
Wilmington
01.2025 - 12.2025
  • Prepared ingredients following standardized recipes and adhered to food safety protocols.
  • Maintained cleanliness and organization of kitchen areas, utensils, and food preparation stations.
  • Assisted in inventory rotation and ensured efficient food preparation during peak operational periods.

Hotel Housekeeper

Extended Stay America
Wilmington
04.2023 - 05.2024
  • Cleaned and maintained guest rooms, enhancing guest satisfaction through adherence to high cleanliness standards.
  • Replenished supplies and amenities in guest rooms and common areas, contributing to a welcoming environment for guests.
  • Replenished supplies and amenities in guest rooms and common areas.
  • Assisted with laundry operations, ensuring timely processing of linens and towels for uninterrupted guest service.
  • Guest Room CleaningDe-clutter & Trash: Remove all rubbish, room service trays, and used linens.Bedding: Strip dirty sheets, sanitize the mattress if needed, and make the bed with fresh, crisp linens.Sanitization: Dust, wipe, and disinfect high-touch surfaces like doorknobs, light switches, remote controls, and desks.Bathroom: Scrub and sanitize the toilet, shower, tub, and sink. Polish mirrors and sweep/mop the floor.Restocking: Replenish toiletries, towels, drinking glasses, notepads, and minibar items.
  • Adhered to safety protocols while handling cleaning chemicals and equipment.
  • Followed all health and safety regulations when handling chemicals and cleaning solutions.
  • Provided excellent customer service by addressing guest requests promptly.

General Labor

HireQuest/Direct
Wilmington
08.2022 - 12.2022
  • Executed site cleanup and debris removal to ensure safe and orderly job sites.
  • Assisted skilled workers by loading, unloading, and organizing materials and equipment effectively.
  • Adhered to safety guidelines while completing physically demanding tasks with efficiency.

Cashier

Dollar Tree
Brooklyn Center
07.2021 - 07.2022
  • Processed customer transactions efficiently, ensuring accuracy and maintaining a high level of service.
  • Organized and maintained checkout area, contributing to a clean and welcoming shopping environment.
  • Managed cash, card, and electronic payments, successfully balancing register drawers at the end of each shift.

Education

Adult High School Diploma -

Stratford
Fayetteville, NC

Some college -

Cape Fear Community College
Wilmington, NC

Certificates

  • CPR
  • First-aid
  • AED
  • Step up Wilmington Job Readiness
  • CFCC Financial budgeting

Timeline

Women's Locker Room Custodian

YMCA of Wilmington NC
03.2026 - Current

Prep Cook

WingStop
01.2025 - 12.2025

Cleaner ( Temporary position completed)

Port City Boxing & Fitness
08.2024 - 10.2026

Hotel Housekeeper

Extended Stay America
04.2023 - 05.2024

General Labor

HireQuest/Direct
08.2022 - 12.2022

Cashier

Dollar Tree
07.2021 - 07.2022

Adult High School Diploma -

Stratford

Some college -

Cape Fear Community College
Laura Smith