Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laura Snell

Alamogordo

Summary

Dynamic administrator with a proven track record at Kids Planet II, excelling in customer service and recordkeeping. Enhanced parent satisfaction through effective conflict resolution and fostered a culture of accountability among staff. Skilled in data entry and team leadership, ensuring compliance with regulations while maintaining a nurturing environment for children.

Overview

22
22
years of professional experience

Work History

Administrator

Kids Planet II
10.2024 - 08.2025
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Enhanced parent satisfaction by addressing concerns promptly and implementing effective solutions.
  • Maintained a safe and nurturing environment for children with strict adherence to state licensing regulations and center policies.
  • Established clear expectations for staff performance, fostering a culture of accountability that benefited both employees and families served by the center.
  • Developed strong relationships with families, fostering open communication channels to ensure the well-being of each child.
  • Resolved conflicts and administered corrective action to foster positive experience for children and staff.

Department Manager

McDonald's
03.2003 - 09.2024
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Championed customer-first approach, significantly enhancing customer experience and loyalty.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained new team members on company policies, menu items, and customer service expectations to ensure consistent quality across the team.
  • Facilitated smooth communication between front-of-house and back-of-house teams, optimizing productivity levels during peak service hours.
  • Maintained cleanliness and organization of dining area, ensuring a pleasant environment for customers.
  • Reduced wait times for customers by streamlining the order-taking process and effectively delegating tasks to team members.
  • Improved efficiency of drive-thru operations by monitoring traffic flow and adjusting staffing as needed.
  • Handled cash transactions accurately, maintaining balanced registers at the end of each shift.
  • Ensured compliance with health and safety regulations through regular inspections and staff training sessions on proper food handling procedures.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.

Education

High School Diploma -

Alamogordo High School
Alamogordo, NM

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Team building and leadership
  • Office management
  • Personable and approachable

Timeline

Administrator

Kids Planet II
10.2024 - 08.2025

Department Manager

McDonald's
03.2003 - 09.2024

High School Diploma -

Alamogordo High School

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