Laura Sober
Sacramento,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Business Services Officer
State of California Department of Consumer Affair
Sacramento, CA
06.2014 - 10.2022
- Implemented strategies designed to improve operational efficiency across all areas of business services.
- Organized special events such as product launches or trade shows to promote the company's brand.
- Created detailed reports summarizing key performance indicators for management review.
- Collaborated with internal departments on projects related to business services.
- Participated in regular meetings with senior management to discuss progress towards goals.
- Resolved customer complaints in an efficient manner while upholding company values.
- Developed policies and procedures related to the day-to-day operations of the business services department.
- Provided guidance on contract negotiations between clients and suppliers.
- Drafted correspondences such as contracts, agreements or letters on behalf of the organization.
- Ensured compliance with applicable laws, regulations and industry standards.
- Coordinated with vendors to ensure timely delivery of goods or services as needed by the company.
- Trained clients on practices and procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
Procurement and Contracts Manager
State of California Department of Consumer Affairs
Sacramento
06.2012 - 06.2014
- Analyzed pricing trends to identify cost savings initiatives.
- Developed and implemented policies, procedures, and systems to ensure compliance with organizational goals related to procurement and contracting.
- Participated in various projects involving purchasing operations or process improvements.
- Coordinated with internal departments to determine requirements for goods and services purchased from external sources.
- Ensured compliance with governmental regulations related to purchasing processes within the organization's jurisdiction.
- Conducted regular reviews of existing contracts for improvement opportunities or potential non-compliance issues.
- Prepared bid documents, evaluated bids submitted by vendors, and selected qualified suppliers.
- Provided guidance on contract interpretation matters when necessary.
- Delegated tasks to procurement teams to expedite work processes.
- Prepared daily, weekly and monthly procurement reports for supervisor review.
- Organized and prioritized projects.
- Identified systematic problems and root causes to resolve issues and improve service delivery.
Skills
- Operations Management
- Event Management
- Sales understanding
- Client Support
- Customer Relations
- Troubleshooting skills
Timeline
Business Services Officer
State of California Department of Consumer Affair
06.2014 - 10.2022
Procurement and Contracts Manager
State of California Department of Consumer Affairs
06.2012 - 06.2014