Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Entrepreneurial Endeavors
Timeline
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Laura Solarin

Englewood,CO

Summary

Experienced Loss Mitigation Specialist and Business Manager Focused, results-driven Loss Mitigation Specialist and Manager of Operations with 20+ years of experience working within fast-paced positions, with an emphasis on targeted plans, productive operations, and superior service. Knowledgeable, innovative leader who creates customized solutions and positive outcomes. Strong communication skills to work with individuals of all professional levels, areas of expertise, and personal backgrounds. Exceptional management skills to lead successful teams, initiatives, and operations. Proven record in achieving goals within time and financial parameters.

Overview

17
17
years of professional experience

Work History

Loan Processor

Urban Lending
Highlands Ranch
11.2016 - 03.2017
  • Worked closely with customers and cross-functional team members to gather, prepare, and submit all relevant information needed to evaluate a potential loan applicant’s creditworthiness and eligibility for commercial or real estate loans.

Supervisor and Fraud Investigator

Intellisource
Highlands Ranch
01.2013 - 01.2015
  • Initially hired as a Fraud Investigator and quickly moved into 3 different supervisory roles to hire, train, coach, and manage teams of up to 20 agents while overseeing department operations, including development of policies and procedures, creation and delivery of training materials, quality assurance, performance tracking, payroll processing, assistance with internal technology, and participation in management meetings.

Senior Account Specialist and Acting Supervisor

Dex One
Lonetree
01.2000 - 01.2012
  • Capably managed a wide range of duties related to billing, payment processing, reconciliation, and servicing of customer accounts while additionally serving as Acting Supervisor in absence of the main manager and Subject Matter Expert for issues.

Recovery Associate and Retention Specialist

Specialized Loan Servicing
Greenwood Village
  • Began employment as Retention Specialist and was promoted to Recovery Associate in 2018 to manage many of the same duties pertaining to file management for a portfolio of approximately 350 accounts worth over $5M in revenue, in addition to directly assisting customers on a daily basis with loss mitigation plans and procedures, short sales and settlement offers, and resolution of any issues.

Education

Master of Business Administration (MBA) in Human Resource Management -

University of Phoenix
01.2013

Bachelor of Science Degree in Business Management -

University of Phoenix
01.2010

Skills

  • Strong understanding and frequent use of technology, including Microsoft Office (Word, Excel, PowerPoint), Google applications, company- and industry-specific systems, cloud environments, and web-based tools

Accomplishments

  • Consistently exceeded objectives, earned top marks on reviews, and garnered praise from internal and external contacts.
  • Effectively managed a range of activities, often happening concurrently, from start to finish.
  • Successfully hired, trained, coached, and managed teams of up to 20 members for Intellisource.
  • Built positive relationships with customers of all employers that led to repeat business and referrals.
  • Maintained the highest level of accuracy, thoroughness, and confidentiality on all documents, records, and reports.
  • Initiated and implemented internal improvements that resulted in more efficient and effective processes.
  • Credited as an enthusiastic, productive team player who proactively learns new skills to assist in more areas of work.
  • Received promotions while working for Specialized Loan Servicing, Intellisource, and Dex One.
  • Won several awards in recognition of exceptional performance, including Manager of the Year at Intellisource.

Entrepreneurial Endeavors

Managed three small businesses since 2015: Women in Action, Wine Shop at Home, and A Whole Lotta Help Bail Bonds.

Timeline

Loan Processor

Urban Lending
11.2016 - 03.2017

Supervisor and Fraud Investigator

Intellisource
01.2013 - 01.2015

Senior Account Specialist and Acting Supervisor

Dex One
01.2000 - 01.2012

Recovery Associate and Retention Specialist

Specialized Loan Servicing

Master of Business Administration (MBA) in Human Resource Management -

University of Phoenix

Bachelor of Science Degree in Business Management -

University of Phoenix
Laura Solarin