Laura Sosa
St. Augustine
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
1
1
year of professional experience
Work History
Sales Associate
Nike Factory Store
09.2024 - 01.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Reservationist
Pastis
02.2024 - 08.2024
- Accommodating up to 500-700 covers on weekend nights
- Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
- Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
- Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
- Efficient communication with kitchen and other front of house workers
Hostess/Assistant Food Runner
Mojo Old City BBQ
08.2023 - 02.2024
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Picking up food product for orders placed by the service staff and delivers the meal to our guests.
- Assisting the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize our guests dining experience.
- Set up the front line with the equipment, plateware, and smallwares needed to effectively serve all food products.
- Keeps station restocked throughout the shift.
Education
High School Diploma -
Barbara Goleman Senior High School
Miami, FL06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Bilingual
- Fluent Spanish
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Nike Factory Store
09.2024 - 01.2025
Reservationist
Pastis
02.2024 - 08.2024
Hostess/Assistant Food Runner
Mojo Old City BBQ
08.2023 - 02.2024
High School Diploma -
Barbara Goleman Senior High School
Similar Profiles
Brandon M. LynardBrandon M. Lynard
Team & Culture Assistant Head Coach at Nike Factory StoreTeam & Culture Assistant Head Coach at Nike Factory Store
Michelle WillfordMichelle Willford
Store Manager at Nike Factory StoreStore Manager at Nike Factory Store
Kailin SaundersKailin Saunders
Retail Sales Associate at Nike Factory StoreRetail Sales Associate at Nike Factory Store