Laura Soto
Garfield,NJ
Summary
I have over 20 yrs. experience in customer service in many backgrounds. I would like to obtain a position where my many diversified clerical, administrative and interpersonal skills can be utilized. To be a part of some place where my skills will be utilized and continue to improve myself, as well as the I work within.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
27
27
years of professional experience
Work History
Customer Service Representative-CFS
Accem Warehouse
03.2021 - 09.2025
- I am a customer service rep for the distribution dept. with experience in the CFS.
- In the CFS dept. I route the truckers using Cargo Manager, I enter custom releases, enter electronic payments, cash, check payments into the system. while doing basic filing, scanning, answering multiple phone lines, as well as emails.
- In the distribution dept I process drivers picking up orders, set pick up appts, email, answer phone calls, data entry and scanning.
Customer Service
QUICKCHEK
03.2023 - 02.2025
- Deli department
- Food prep for the next shift
- Customer service
- Cashier
Life Insurance Producer
American Income Life
06.2023 - 10.2023
- Assist customers with putting together a policy to fit their needs based on their personal information and income.
- Assist with explaining child safety kits
- Work with management to explain the different types of insurance
Customer Service/Router CFS Dept.
STG Logistics/ Veeco
09.2015 - 03.2021
- Assist management with any paperwork or office duties required.
- Assist drivers with paperwork for picking up freight and processing of all required documents including but not limited to custom releases, freight release, etc.
- Assisting other departments ex: IPI with date entry
- Scanning, emailing, customer service calls as needs.
Inside Sales
General Moving Carriers, LLC
08.2008 - 09.2015
- Customer service; data entry; general office duties; dispatching; filing paperwork; assisting customers with all relocation information.
- Invoices for storage customers; faxing paperwork, answering multiple phone lines.
- Assisting customers with all their relocation needs in local and long distant moves.
Inside Sales
Alpha Moving & Storage
06.2004 - 03.2008
- Handling multiple phone lines, general office duties, customer service; data entry; filing paperwork; faxing and assisting management as needed.
- Providing customers with all required information needed for relocation.
Shipping Clerk
Emco Sales & Service
01.1999 - 12.2003
- Filing, general office duties
- Assisting with all invoices; signing deliveries, and sorting and filing forms, agendas.
- Training of office personnel
- Data entry, assisting management with required paperwork in warehouse or office
- Use of RF unit for picking orders, doing inventory
- Use of multiple phone lines, faxing of BOL and manifests
- Customer service when needed.
Education
Associate degree - business ethics
University of Phoenix
Phoenix, AZ12.2020
High School Diploma - undefined
Penn Foster High School
Scranton, PA12.2016
Medical Assistant Program - undefined
Star Career Academy
Newark, NJ12.2012
Skills
- Detail-oriented data management
- Handling multiple phone lines
- Basic Excel proficiency
- Proficient in Microsoft Word
- Efficient document processing
- Customer engagement
- Attentive listening abilities
- Conflict resolution
- Proficient in computer applications
- Excel proficiency
- Electronic payment facilitation
- Polished phone etiquette
- Time allocation planning
- Administrative paperwork handling
- Clerical assistance
- Strategic prioritization skills
- Document organization
- Experienced in operating multi-line telecommunication equipment
Timeline
Life Insurance Producer
American Income Life
06.2023 - 10.2023
Customer Service
QUICKCHEK
03.2023 - 02.2025
Customer Service Representative-CFS
Accem Warehouse
03.2021 - 09.2025
Customer Service/Router CFS Dept.
STG Logistics/ Veeco
09.2015 - 03.2021
Inside Sales
General Moving Carriers, LLC
08.2008 - 09.2015
Inside Sales
Alpha Moving & Storage
06.2004 - 03.2008
Shipping Clerk
Emco Sales & Service
01.1999 - 12.2003
High School Diploma - undefined
Penn Foster High School
Medical Assistant Program - undefined
Star Career Academy
Associate degree - business ethics
University of Phoenix
Similar Profiles
Tremayne WestonTremayne Weston
Warehouse Slotter-Full Time at CHEFS WAREHOUSE WAREHOUSEWarehouse Slotter-Full Time at CHEFS WAREHOUSE WAREHOUSE
Stephen KazsukStephen Kazsuk
Warehouseman at Yosemite Wholesale Warehouse/Save Mart WarehouseWarehouseman at Yosemite Wholesale Warehouse/Save Mart Warehouse
Maria I. GerontariMaria I. Gerontari
Warehouse Assistant at Pharmaceutical Warehouse-Central Warehouse AthensWarehouse Assistant at Pharmaceutical Warehouse-Central Warehouse Athens
Aya AbidAya Abid
Supervisor at Rock N Air Adventure ParkSupervisor at Rock N Air Adventure Park
Aaliyah MercedAaliyah Merced
Child Care Counselor/Site Supervisor at YMCAChild Care Counselor/Site Supervisor at YMCA