Laura Speasmaker
Magna,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Skilled in working under pressure and adapting to new situations and challenges.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Licensed Benefit Advisor
Extend Health, Willis Towers Watson, VIA Benefits
South Jordan, UT
07.2010 - Current
- Nationally licensed in Medicare, Health Care Insurance programs.
- State licensure in 20 states to sell Medicare Health, Prescription Drug Plan and Medicare Supplement Plans
- Worked in the Market Place with Healthcare.gov selling Health Care Insurance plans to individuals and families
- Experience in selling auxiliary healthcare products ie: Dental, Vision, Hearing, Hospital Indemnity and other lines of related health care service products.
- Maintained ethical standards to work in highly regulated industry.
- Maintained high Voice of the Customer survey skills
- Maintained high rate of compliant Quality Monitoring of company standards for over 10 years
- Time management
- Exceptional Customer Service Skills
- Exemplary ability to work with clients from all backgrounds
- Flexibility to transition from one position to another within company to fill in as needed
- Claims processing
Administrative Assistant
Glass Enclosures
Worthington, Ohio
01.2005 - 06.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled routine office machine maintenance
- Purchasing office equipment
- Organizing mass mailings
- Hiring and training temporary employees to assist in various projects as needs arose
Special Education Teacher Assistant
SLC School District - Multiple Locations
Salt Lake City, UT
01.1991 - 06.1996
- Supported student learning objectives through personalized and small group assistance.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Provided support to help students with special needs learn and grow.
- Handed out classroom materials, like pencils, paper and crayons.
- Organized and guided skills practice, research and memorization tasks for students.
- Provided mobility and personal care support to students with physical limitations.
- Monitored student actions and applied established interventions to redirect behavior and resolve conflicts.
- Escorted students to different school locations to provide ongoing assistance.
Administrative Assistant
Lynn Woodbury
Salt , UT
04.1989 - 04.1991
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
- Personal Assistant to Lynn Woodbury of Woodbury Corporation, Lead Architect and Project Manager
- Assisted with job site inspections
- Learned to review job site and take notes together with Lynn on any constructional concerns or issues
Education
No Degree - Medical Billing And Coding
Salt Lake Community College
Salt Lake City, UTAssociate of Arts - Business Administration
Bliss Business College
Columbus, OHSkills
- Needs Analysis
- Customer Relationship Management
- Medicare Knowledge
- Benefits Programs
- Customer Experience
- Health Insurance Sales
- Insurance Knowledge
- Active Listening Skills
- Customer Service and Assistance
- Industry Best Practices
- Vision and Dental Insurance
- Building Relationships
- Inbound Phone Call Management
- Excellent Communication Talents
Certification
Additional information provided upon request.
Timeline
Licensed Benefit Advisor
Extend Health, Willis Towers Watson, VIA Benefits
07.2010 - Current
Administrative Assistant
Glass Enclosures
01.2005 - 06.2010
Special Education Teacher Assistant
SLC School District - Multiple Locations
01.1991 - 06.1996
Administrative Assistant
Lynn Woodbury
04.1989 - 04.1991
No Degree - Medical Billing And Coding
Salt Lake Community College
Associate of Arts - Business Administration
Bliss Business College
Additional information provided upon request.
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