Laura Spencer
Hartford,ME
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
25
25
years of professional experience
Work History
Operations Supervisor
Optum, UnitedHealth Group
05.2005 - Current
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Reduced employee turnover by fostering positive work environment and addressing employee concerns promptly.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Completed bi-weekly payroll for 20 employees
Contracts Administrator/Administrative Assistant
Mechanical Insulation Services
09.2002 - 02.2005
- Streamlined contract processes by implementing efficient documentation and tracking systems.
- Negotiated favorable contract terms for cost savings and improved service levels.
- Assisted in the preparation of proposals and bids, contributing to successful awarding of new contracts.
- Managed a portfolio of contracts, ensuring compliance and timely renewals.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
- Assisted customers with scheduling appointments, confirming details, and making necessary adjustments.
Retail Associate
Kmartcorp
04.1999 - 09.2002
- Provided personalized assistance and product recommendations.
- Assisted in the training of new associates to ensure they quickly became knowledgeable about products and policies.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Streamlined store operations by organizing merchandise displays for optimal visibility and accessibility.
Education
No Degree - Early Childhood Education
Central Maine Community College
Auburn, MEHigh School Diploma -
Buckfield Jr-Sr High School
Buckfield, ME06.2000
Skills
- Quality Assurance
- Performance Monitoring
- Safety Oversight
- Staff Supervision
- Compliance Management
- Production
Timeline
Operations Supervisor
Optum, UnitedHealth Group
05.2005 - Current
Contracts Administrator/Administrative Assistant
Mechanical Insulation Services
09.2002 - 02.2005
Retail Associate
Kmartcorp
04.1999 - 09.2002
No Degree - Early Childhood Education
Central Maine Community College
High School Diploma -
Buckfield Jr-Sr High School