Summary
Overview
Work History
Education
Skills
Websites
References
Work Preference
Software
Timeline
BusinessAnalyst
Laura Squires

Laura Squires

Flower Mound,TX

Summary

Dynamic leader with a proven track record at Health Care Services Corporation, specializing in strategic planning, change management and team collaboration. Spearheading the development of an omni-channel content management system, resulting in enhanced content personalization, and improved SEO performance. Successfully led the upgrade to an advanced web platform and the redesign of company websites. Expert in aligning business strategy with cross-functional team leadership to drive organizational success.

Overview

32
32
years of professional experience

Work History

Stakeholder Experience and Communications

Health Care Services Corporation
Chicago, USA
01.2007 - Current

Company Overview: Largest customer-owned health insurer in the U.S., including Blue Cross and Blue Shield plans, Dearborn Group, Prime Therapeutics, Luminare Health, Innovista, Medecision, Availity and Collective Health.

Director, Digital Publishing Group (2025-Present)

  • Expanded role to create an omni-channel content management system for streamlined production and personalization capabilities.
  • Guiding the use of AI in content development for SEO, reading comprehension, brand standards, and performance.

Director, Content Strategy and Optimization (2022-2024)

  • Collaborated with senior leadership to set long-term objectives for the company's online footprint.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Created detailed business cases outlining timelines, goals, ROI, budgets, staffing needs and other requirements for projects.
  • Implemented new technologies and platforms to streamline processes, enhance productivity, and automate project reporting.
  • Implemented systems for tracking progress on key initiatives or projects.

Sr. Manager, Content Strategy and Optimization (2019-2022)

  • Worked with teams to improve content integrity and grow consumer engagement across various digital channels.

Sr. Manager, Marketing Communications (2016-2019)

  • Managed corporate-wide communications regarding health care reform, federal and state legislation, natural disasters, corporate issues, and provider contract disputes.
  • Directed social media responses for negative public issues for corporate oversight online reputation management team

Director of Community and Public Relations

Methodist Health System
Dallas, USA
01.2006 - 12.2006
  • Company Overview: Regional health system serving greater Dallas/Fort Worth market
  • Coordinated community relations and event planning for December 2006 opening of new hospital in Mansfield
  • Attained media coverage in greater metro media market and trade publications

Vice President Client Services

Witherspoon & Associates
Fort Worth, USA
01.2005 - 12.2005
  • Company Overview: Small advertising and public relations firm
  • Served as account executive for healthcare clients
  • Oversaw all public relations client projects
  • Part of executive team responsible for new business development

Director of Marketing and Community Relations

Baylor Health Care System
Dallas, USA
01.2004 - 12.2005
  • Company Overview: Regional healthcare system serving North and Central Texas
  • Planned and executed marketing program, internal communications program and constituent relations program for new hospital opened in 2004

Freelance Writer/Marketing Consultant

01.2002 - 12.2004
  • Provided small businesses with business strategy and market development solutions including market evaluation, business model audits, mystery shopper, public relations, media buying, collateral development and creative coordination
  • Freelance healthcare reporter and guest columnist for Fort Worth Business Press

Senior Director of Marketing & Communications

UNT Health Science Center
Fort Worth, USA
01.1993 - 12.2002
  • Company Overview: Academic medical center with three schools, six research institutes and a 100-physician medical group
  • Promoted from Senior Writer to Director position during tenure
  • Directed integrated program including publications management, advertising, Speakers Bureau, exhibit services, special events, media relations, community relations and web site development

Education

Accreditation in Public Relations -

Public Relations Society of America
01.2000

Master of Journalism -

University of North Texas
01.1999

Bachelor of Arts - English

Austin College
01.1989

Skills

  • Change management
  • Team collaboration
  • Vendor relationship management
  • Program management
  • Decision-making
  • Content development
  • Organizational development
  • Stakeholder engagement
  • Business strategy
  • Cross-functional team leadership

References

References available upon request.

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Work-life balanceCompany Culture

Software

Microsoft Office Suite, Adobe Experience Manager, Wrike, Siteimprove, Conductor, Adobe Target, WalkMe, Ziflow, Workday, ServiceNow

Timeline

Stakeholder Experience and Communications

Health Care Services Corporation
01.2007 - Current

Director of Community and Public Relations

Methodist Health System
01.2006 - 12.2006

Vice President Client Services

Witherspoon & Associates
01.2005 - 12.2005

Director of Marketing and Community Relations

Baylor Health Care System
01.2004 - 12.2005

Freelance Writer/Marketing Consultant

01.2002 - 12.2004

Senior Director of Marketing & Communications

UNT Health Science Center
01.1993 - 12.2002

Accreditation in Public Relations -

Public Relations Society of America

Master of Journalism -

University of North Texas

Bachelor of Arts - English

Austin College
Laura Squires