Laura Stander-Chmiel
Ayer,MA
Summary
Top-notch Contract Administrator with solid experience in legal risk assessment, and negotiations in highly dynamic and complex business environment. Strong problem-solving and critical-thinking skills with good understanding of legal concepts and contract law. Reliable and committed to working collaboratively with internal and external clients and vendors.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Commercial Contract Administrator (Legal)
Oxford Instruments America, Inc.
02.2023 - 01.2024
- Maintained strict confidentiality of sensitive information while handling sensitive client contracts.
- Tracked contract milestones and updated stakeholders to facilitate project progress.
- Ensured timely execution of contracts by closely monitoring deadlines and coordinating efforts with internal teams.
- Drafted, reviewed and revised contracts for accuracy and completeness.
- Streamlined contract processes by implementing efficient tracking and organization systems.
- Managed high-value contracts with a keen eye for detail, identifying discrepancies and inaccuracies before finalization.
- Oversaw contracts for over seven different departments using both manual and automated strategies.
- Adhered to legal and contractual requirements for compliant contract processes.
- Enhanced client relationships by providing exceptional support during the contract negotiation process.
- Assisted in the development of standard operating procedures, improving overall efficiency with US Legal department.
- Facilitated communication between involved parties to enable timely contract sign-off.
- Created solicitation packages and conducted thorough research for each bid.
- Assessed risks inherent in contract changes and potential impacts, informing management in detail of concerns to avoid liabilities.
Sales Operations Team Leader
Oxford Instruments America, Inc.
10.2018 - 02.2023
- Reduced customer complaints by promptly addressing issues and providing exceptional support to sales representatives.
- Championed initiatives aimed at improving employee morale through recognition programs tailored towards rewarding top performers and fostering team camaraderie.
- Spearheaded process improvements that increased the accuracy of sales data reporting and analysis capabilities.
- Monitored key performance indicators, identifying trends and opportunities for improvement in sales operations processes.
- Provided constructive feedback to team members through regular evaluations, promoting professional development opportunities when needed.
- Increased overall team productivity with effective training programs and continuous performance monitoring.
- Established strong partnerships with internal departments such as marketing, finance, and customer service to ensure cohesive business efforts.
- Coordinated cross-functional projects, leading teams in developing strategies to improve operational efficiency.
- Fostered a collaborative work environment, encouraging open communication and teamwork among staff.
- Facilitated ongoing communication between sales representatives and executive leadership, ensuring alignment on goals and expectations across all levels of the company hierarchy.
Sales Administration Supervisor
Oxford Instruments America, Inc.
08.2016 - 10.2018
- Cultivated a high-performance culture within the Sales Administration team through recognition of achievements and encouragement of continuous improvement efforts.
- Implemented CRM system to better track customer interactions and improve communication within the sales team.
- Developed comprehensive training programs for new hires, ensuring a smooth transition into their roles.
- Monitored compliance with company policies and procedures as well as legal regulations pertaining to sales activities, minimizing risk exposure.
- Generated detailed sales reports to identify trends and areas for improvement, leading to more informed decision-making processes.
- Increased team productivity, managing schedules and assigning tasks based on individual strengths.
Customer Care Coordinator
Oxford Instruments America, Inc.
06.2012 - 08.2018
- Took ownership of customers issues to follow problems through to resolution.
- Communicated with customers to identify needs and expectations.
- Assisted call-in customers with questions and orders.
- Coordinated timely responses to online customer communication and researched complex issues.
- Logged call information and solutions provided into internal database.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained and managed customer files and databases.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH05.2018
Skills
- Workflow Management
- Project Support
- Verbal and written communication
- Problem-solving abilities
- Active Listening
- Professional telephone demeanor
- Contract terms negotiation
- Relationships and rapport
- Legal Compliance and Enforcement
- Contract drafting
- Document Control
- Global Staff Training and Presentations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Crestcom Bullet Proof Manager Program - Certificate of Completion 2017
- Mastering the Change Curve Training - Certificate of Achievement 2015
- American Management Association, Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure Certificate of Completion October 2017, credits earned in Continuing Education, Professional Development and Leadership.
Interests and Hobbies
Previously named the "Office Plant Lady" for my love of plants and gardening.
I love Yoga and Meditation and enjoy creating a balanced and harmonic environment for my family and home.
Additional Information
Proficient in Microsoft Outlook, Excel, Word and Powerpoint
Experienced in Oracle, SAP and Legal Document Control software.
Timeline
Commercial Contract Administrator (Legal)
Oxford Instruments America, Inc.
02.2023 - 01.2024
Sales Operations Team Leader
Oxford Instruments America, Inc.
10.2018 - 02.2023
Sales Administration Supervisor
Oxford Instruments America, Inc.
08.2016 - 10.2018
Customer Care Coordinator
Oxford Instruments America, Inc.
06.2012 - 08.2018
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
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