Laura Stark
Cypress,Texas
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
General Manager
Maid Brigade of NW
01.2011 - Current
- I am presently General Manager of this branch of a global residential cleaning service that has more than 400 locations.
- In my office I am responsible for budgets, marketing, payroll and accounts payable and receivable, recruiting and hiring, delegating work to other managers, inventory and purchasing, customer relationship management as well as overseeing that all work is completed by all parties in a timely manner.
- I am in charge of customer retention, customer correspondence as well as all vendor relations.
- I am responsible for creation, upkeep and tracking of our numerous pages across the internet to build our brand, gain reviews and boost our listings online.
- I am responsible for our community service and charitable giving efforts.
Database Administrator/IT Coordinator
Mental Health America of Greater
01.2010 - 01.2010
- I served as Administrator of both Raiser’s Edge and Iris databases for this organization.
- In addition I was also responsible for day to day IT issues as well as setting up new computers, new user accounts, etc.
- My responsibilities with Raisers Edge include entering and acknowledging donations, running queries for mailings, pulling financial reports for finance as well as general clean up needed to maintain the integrity of the data.
- Iris is a database of agencies and providers that we utilized in our Information & Referral call center.
- I set up structure of how data is organized and entered as well as handled annual mailing for provider updates and any reporting that needed to be done for Education and Training.
Advancement Associate
Houston Christian High School
01.2006 - 01.2007
- I served as Raiser’s Edge Database Administrator as well as assisted with all other functions of the Advancement office from the annual fund and capital campaign plans and design to execution of the annual gala.
- My primary purpose was to enter all gifts, maintain donor records, run monthly reports, balance with business office, do constituent research as well as foundation research and handle all acknowledgements.
Owner and President
Advanced Direct Link Satellite
01.2004 - 01.2006
- In March of 2003, with the help of a partner, I started a satellite installation company out of my home. Within two months we relocated to an industrial park.
- I managed a variety of responsibilities ranging from researching prospective clients, making initial contact with customers for appointments, to negotiating contracts with clients from all over the country.
- I provided customer service in scheduling appointments as well as quality monitoring and reporting following installations.
- I managed the office, billing, payroll and dispatch of technicians.
- I developed several systems for inventory control and purchasing.
- In peak season (holidays, Super Bowl), we had as many as 20 independent contractors doing installations and two full-time sales representatives.
Supervisor of Gift
The Menninger Clinic
01.2003 - 01.2004
- Serving as the Raiser’s Edge database administrator for the Menninger Clinic, I had numerous responsibilities as well as the opportunity to supervise others.
- My primary responsibility was to maintain and build their donor database. This included entering new gifts, updating donor information, researching prospective donors, running standard daily, weekly and monthly reports to retrieve results on anything from the amount of donations to the number of new constituents.
- I created Crystal Reports for special needs.
- I was responsible for strategically categorizing each new donor or prospect into their respective category and tracking the level of contribution.
- I was also responsible for donor acknowledgement letters and stewardship, all gifts records and mailings.
- I contributed first-draft copy for annual fund and special appeals.
Office and Marketing Manager
Maid Brigade
01.2001 - 01.2003
- I helped open and manage this maid service franchise in Northwest Houston. My responsibilities included general office duties such as typing, filing, scheduling appointments, providing estimates, doing sales calls and performing quality control inspections.
- I was responsible for the design and creation of marketing pieces and for writing the newsletter and special mailings.
Development Intern
Baylor College of Medicine
01.2000 - 01.2001
- I was responsible for implementing and overseeing the Employee Campaign, the annual golf tournament for the Scott Department of Urology and the logistics for the Annual Giving Campaign in the Urology Department.
- In addition, I helped organize media by writing press releases for events such as Bladder Cancer Screening and Prostate Cancer Screening which were public services organized once a year.
- I wrote grants and performed foundation research for the department in addition to executing numerous stewardship luncheons.
Education
Psychology
University of Houston - Downtown
Houston, TXHigh School Diploma -
Palmer Academy
Houston12.1995
Skills
- Performance Monitoring and Evaluation
- Problem Anticipation and Resolution
- Human Resources Oversight
- Mathematical Calculation and Reasoning
- Policy Development and Enforcement
- Financial Statement Review
- Supplier Monitoring
- Hiring and Onboarding
- Administrative Management
- Business Leadership
- Records Organization and Management
- Finance and Accounting Oversight
Accomplishments
Awards:
Manager of the Year
July 2015
Awarded by Maid Brigade Corporate at our annual convention. I was selected as Manager of the Year among the 400+ franchise locations in the US and Canada.
Open Heart Society Recipient
July 2015
I was the first to win this award and be inducted into the newly formed Open Heart Society. Recipients are recognized for their contributions to their communities and volunteer spirit to benefit the greater good.
Additional Information
- Programs Experience: Microsoft Word, Excel, Power Point, Outlook, Adobe Photoshop, Internet, Raisers Edge, Iris, QuickBooks and Zoho.
Timeline
General Manager
Maid Brigade of NW
01.2011 - Current
Database Administrator/IT Coordinator
Mental Health America of Greater
01.2010 - 01.2010
Advancement Associate
Houston Christian High School
01.2006 - 01.2007
Owner and President
Advanced Direct Link Satellite
01.2004 - 01.2006
Supervisor of Gift
The Menninger Clinic
01.2003 - 01.2004
Office and Marketing Manager
Maid Brigade
01.2001 - 01.2003
Development Intern
Baylor College of Medicine
01.2000 - 01.2001
Psychology
University of Houston - Downtown
High School Diploma -
Palmer Academy
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